Can't download my book on my Mac

New Here ,
May 06, 2018 May 06, 2018

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Just bought a book on my computer that downloaded perfectly well on my Iphone...

But it won't download on my Mac.

On top of that, many of my previous books say "missing".

I can't erase the authorization going through Ctrl + Shift + D as was suggested.

What do I do?

Thank you

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LEGEND ,
May 06, 2018 May 06, 2018

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Closed Digital Edition.
Rename the My digital Edition folder under your Documents

Open Digital Edition again.

Check if have authorize the programm with the same ID.

And now try to open the eBook.

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New Here ,
May 07, 2018 May 07, 2018

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Thank you.

How do I check that I authorized both with the same ID?

I did have 2 folders. I changed the name of one and then had no books in my application.

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LEGEND ,
May 07, 2018 May 07, 2018

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Help > Authorisationdetails

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New Here ,
May 26, 2018 May 26, 2018

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lol Sorry. I should have been able to find that...

OK Both my ADE were authorized with the same email (and the same urn I think but I couldn't read it all as I was unable to extend the window).

I deleted the ADE that was empty.

In the other, I am unable to open my books.

And I am still unable to download my new book: I get this error: E_ACT_NOT_READY

What do I do now?

Thank you!

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