Hi, Since I updated my Mac to OS Catalina I have been unable to transfer ePub files to my Kobo. I was previously using ADE 3.0 which, as it failed to open with Catalina, I assumed was 32 bit. So I installed ADE 4.5.10 but every time I try to move an ePub file to it I get the following error message: 'Error getting License. License Server Communication Problem: E_ACT_NOT_READY'.
If anyone has had this problem and managed to solve it, I would really appreciate some help!
I can't help you but am having the same problem. Apparently you're supposed to deauthorise and then reauthorise the computer, but every time I try and do that it just says "Unable to Erase Authorisation. Please try again after some time." If anyone has suggestions I would love to hear them.
I have just had a long Live Chat with Kobo and it's been escalated to Development. I should get a reply next week. They tried to push the issue back to the library but I said I had tried different books from different libraries, using Overdrive and BorrowBox. So watch this space! Might be worth you also using Kobo Live Chat as, although I said it wasn't just me having this problem, I'm not convinced they believed me.
I had the same issue and found this solution from several years ago:
That worked for me (once I followed the instructions on accessing hidden library files on my Mac), but then I enountered a new problem: ADE isn't recognizing my Kobo. One step at a time...
Thanks for this - unfortunately I can't do this because the option is greyed out! In any case, ADE does recognise my Kobo - I just can't transfer any books to it.
I have received a reply from Kobo with instructions on how to resolve the problem, which has worked for me. They aren't that easy to follow, but I worked it out. Hope it works for you too!I received an answer from the Development team about ADE 4.5.10 not working in your Mac with a Catalina OS, and thus not being able to download library books to your Kobo Aura eReader.
'In order to solve this problem, please try the following:
Connect the eReader to the Computer
Open ADE and de-authorize the eReader and Close ADE
Back up everything from the eReader to a Folder in the computer
Once everything is backed up > Delete all the folder/files in the eReader
Setup the eReader
Eject the eReader safely
If for some reason you cannot navigate to the activation.dat file (Mac OS X 10.7 and later), please try the following: