Cannot access eBook on different devices with same Adobe ID

New Here ,
Aug 19, 2018

Copy link to clipboard

Copied

Hello,

I am currently trying to access an eBook on two devices. However, on the other device, I cannot access the eBook despite using the device being authorised with same Adobe ID. I see the eBook but it says 'author unknown' and I receive a pop-up clicking on it saying that I cannot access it. I have tried redownloading the eBook but it doesn't work - it says 'Unable to download. Error getting License. License Server Communication Problem: W_ADEPT_CORE_WRONG_DEVICE'.

Would appreciate any help!

Views

247

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Aug 19, 2018

Copy link to clipboard

Copied

Try to remove the authoirze and authorize new?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 20, 2018

Copy link to clipboard

Copied

As in remove the authorisation and re-authorise with a different Adobe ID?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Aug 20, 2018

Copy link to clipboard

Copied

As remove and authoirze with the same adobe id.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 20, 2018

Copy link to clipboard

Copied

Thanks, I have tried but it didn't work

I erased the authorisation and then authorised with same Adobe ID but it still says 'wrong device'.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Aug 20, 2018

Copy link to clipboard

Copied

Try to reinstall ADE?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 23, 2018

Copy link to clipboard

Copied

Hi, sorry for the late response! I re-installed on both devices and it didn't work Still can only use on either 1 device (I have to re-download the eBook because it expires after 24 hours).

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Aug 24, 2018

Copy link to clipboard

Copied

This is a little bit crazy. Better you uninstall ADE again, then remove the Authoirze file or registry key and install a older version: Adobe Digital Editions downloads

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 24, 2018

Copy link to clipboard

Copied

Hi Nanaky, I really appreciate your support so far! I uninstalled ADE but how do I remove the authorise file/registry key before I install an older version?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Aug 26, 2018

Copy link to clipboard

Copied

Used the remove of the registry key or the file of the first answer.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
cherrt4617127 AUTHOR LATEST
New Here ,
Aug 27, 2018

Copy link to clipboard

Copied

Sorry, I am not quite sure what that means. What I did so far was uninstall ADE latest version and re-installed an older version but I still can't access the file eBook...

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more