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cannot connect to the fulfillment server on ADE

New Here ,
May 09, 2015

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I cannot download books from the library because Adobe Digital Editions cannot connect to the fulfillment server.

And yes, i am connected to the internet, which is the only clue it gives. Please help, i like checking books out. Very frustrated, library is useless.

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cannot connect to the fulfillment server on ADE

New Here ,
May 09, 2015

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I cannot download books from the library because Adobe Digital Editions cannot connect to the fulfillment server.

And yes, i am connected to the internet, which is the only clue it gives. Please help, i like checking books out. Very frustrated, library is useless.

TOPICS
ADE authorization

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8.2K

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May 09, 2015 0
New Here ,
Oct 06, 2015

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I'm having the same problem on Windows 10 as well as Android. The Adobe customer service is no help either. That's why I don't use them for my business.

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Oct 06, 2015 0
Adobe Community Professional ,
Oct 07, 2015

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Oct 07, 2015 0
Adobe Employee ,
Oct 07, 2015

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Hello,

Please check following things:

1. Make sure you are connected to internet.

2. Restart the device/machine and  try again.

or

Try following things:

Restore internet explorer to default setttings:

Close any Internet Explorer or Windows Explorer windows that are currently open.

Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

Click the Tools button, and then click Internet Options.

Click the Advanced tab, and then click Reset.

Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.

In the Reset Internet Explorer Settings dialog box, click Reset.

When Internet Explorer finishes restoring the settings, click Close, and then click OK.

Close Internet Explorer.Your changes will take effect the next time you open Internet Explorer.

Reference: https://support.microsoft.com/en-us/kb/923737

Now Launch ADE and try to fulfill again.

Hope this works !!

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Oct 07, 2015 1
Community Beginner ,
Oct 07, 2015

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And how to solve the problem on Android devices?

I've got similar problem with a freshly installed Digital Editions on Android. Cannot download a book: error message is something like "cannot connect to the fulfillment centre, check internet connection".

I am sure that internet connection is OK, even tried with different ones.

UPD: I do not have any firewalls, antiviruses or whatever similar.

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Oct 07, 2015 0
New Here ,
Oct 07, 2015

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Nope. This doesn't solve the problem. I've uninstalled and reinstalled ADE

4.5, and 2.0. It doesn't work. It doesn't work on Android App either.

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Oct 07, 2015 0
Engaged ,
Oct 08, 2015

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Hi,

Please try to open the URL - >> http://adeactivate.adobe.com  using Internet Explorer and share a screenshot of what you see.

Kindly also share a screenshot of the error you get while using ADE on your Windows 10 machine.

Regards,
Sharad

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Oct 08, 2015 0
New Here ,
Nov 15, 2019

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Yes, it works! 

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Nov 15, 2019 0
New Here ,
Oct 08, 2015

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Screenshot 55.pngScreenshot 56.pngScreenshot 57.png

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Oct 08, 2015 0
Engaged ,
Oct 08, 2015

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HI,

Can you please try running ADE by doing right-click >  Run as Administrator and then check.

In case the issue persists, would you be able to advise if you see this error with all ebooks or with some specific ones.

WOuld you be able to try testing it by downloading a sample ebook from the below link and let me know how it goes -

Sample eBook Library | Adobe Digital Editions

Regards,

Sharad

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Oct 08, 2015 0
New Here ,
Dec 03, 2016

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I have suddenly started having problems with downloading books from the library from both my desktop computer and laptop.  This after borrowing without any problems for the last four years or so.  After numerous attempts downloading different versions of ADE and looking into a number of suggestions on the chat site, I am getting now getting same message as the first person of May 9 2015 i.e. cannot connect to the fulfillment server and yes I am connected tot he internet.

Tried chatting twice with Adobe agents and they were unable to help (very disappointing); they just wound up refering me to the chat room which I had already surveyed. 

I feel this is poor service indeed.  If one agent cannot help he or she should be able to bump the problem up to a more experienced supervisor or agent.

I have now tried downloading the sample e-book and that works.  Running as administrator did not solve the problem of downloading from the library.  i'm operating Windows Vista and am now back to ADE 2.0

Hope someone can help.  I'm no expert and I've done all I can to solve this on my own.

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Dec 03, 2016 0
New Here ,
Dec 04, 2016

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i have the same problem with my library but it works with kobo. although last week kobo had the same problem. please fix this

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Dec 04, 2016 0
New Here ,
Dec 04, 2016

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I have the same problem with my Ipad Mini 2.  I downloaded books several days ago but after checking out the book was unable to connect to the fulfillment server  while downloading to my Ipad this morning.  I tried 3 different libraries and all gave the same message.  My Ipad has ADE version 4.5.2.152305 and version 10.1.1 (14B100).

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Dec 04, 2016 0