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Cannot download .acsm file

New Here ,
Jun 07, 2018

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I experience this error with all the ebooks ".acsm" files I tried to download. It is giving me an error message of saying:

Unable to download:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

It is so frustrating.

Please advise.

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Cannot download .acsm file

New Here ,
Jun 07, 2018

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I experience this error with all the ebooks ".acsm" files I tried to download. It is giving me an error message of saying:

Unable to download:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

It is so frustrating.

Please advise.

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222

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 07, 2018 0
New Here ,
Jun 08, 2018

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Please ignore my post. I actually found a response from an Adobe support team on another posting thread for the same topic.  I just copied his/her answer here in case some of you are interested. When I followed the following instruction, it fixed my issue.

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

If due to some reason, you are unable to deauthorize ADE [error to try after some time], follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

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Jun 08, 2018 0