Cannot erase authorization. "Unable to erase authorization. Please try after some time." Please help!!

New Here ,
May 03, 2015 May 03, 2015

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I am having a number of problems with Digital Editions, and I have tried the chat options numerous times but no one seems to be able to help me. I cannot express how disappointed I am with Adobe. I have an ebook that I paid a lot of money for and I need to access it for work, but when I try to download the e-book I get the error message E_ACT_NOT_READY. The forums say I need to deauthorise my account, but when I try to erase authorization I get the message "Unable to erase authorization. Please try after some time." This has been happening for weeks. For 2 weeks I have been trying to solve this problem. Can somebody please help me or give me a phone number to call to reach adobe? I am desperate at this point.

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correct answers 1 Correct Answer

Adobe Employee , May 03, 2015 May 03, 2015
If due to some reason, you are unable to deauthorize ADE, follow the below steps:Mac: 1. Go-> Go to folder.Go to folder dialog will appear.2. Type   ~/Library/Application Support/Adobe/Digital Editionsdrag the activation.dat file to the trash.ADE will be deauthorized now.Now Authorize ADE again.ADE will be deauthorized now.Now Authorize ADE again.Windows:Choose Start > Run.In the Open text box, type regedit and then press Enter. The Registry Editor opens.In the left pane of the Registry Editor, ...

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Adobe Employee ,
May 03, 2015 May 03, 2015

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If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

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New Here ,
May 04, 2015 May 04, 2015

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Thank you so much!! this finally worked!

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New Here ,
Jun 03, 2015 Jun 03, 2015

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I am having the same problem but am not able to find the .dat files. I assume they are hidden or invisible, how can I find them? Thank you.

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Adobe Employee ,
Jun 03, 2015 Jun 03, 2015

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You might be looking at the wrong location, please refer to the screen shot below.

Screen Shot 2015-04-09 at 10.37.46 PM.png

Screen Shot 2015-04-09 at 10.38.35 PM.png

Hope this solves your problem

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New Here ,
Aug 13, 2017 Aug 13, 2017

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I have tried this suggestion but the adobe digital file does not appear in the "parent"adobe file. All the other adobe applications that I have on my computer are there but no this one.

i am also desperate. I have tried all the tricks of the tale to no avail,

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New Here ,
Oct 30, 2019 Oct 30, 2019

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I've gotten this far, but there's no "library" option for me here. Any ideas?

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New Here ,
Jan 16, 2017 Jan 16, 2017

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I tried this and it won't let me delete the activation data. Anyone else have this problem?

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New Here ,
Mar 06, 2017 Mar 06, 2017

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I have the same problem.

Tried the regedit solution to no avail.

Useless.

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