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Cannot open a library book even when reader appears to be authorised

New Here ,
Jun 27, 2018

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Running Windows 10 (up to date)

Reader Kobo aura (new)

Library in UK Norfolk Digital Library

I have uninstalled Adobe Digital Editions, then installed the latest offering of Adobe Digital Editions.

I have authorised my PC with my Adobe identity.

I have connected my Kobo aura e-reader and authorised it with the same Adobe identity.

I have downloaded a book from Norfolk Digital Library: this book appears in Adobe Digital Editions.

I have copied the same book to my Kobo aura.

When I disconnect the Kobo aura from the PC (properly) and try to open the book on the Kobo aura, I get an error message that the eReader is not authorized to open the book.

Help, please.

Adobe help is beyond useless, sending me in circles without ever getting close to a chat session. This is just a rant, but any advice in dealing with Adobe would also be welcome.

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Cannot open a library book even when reader appears to be authorised

New Here ,
Jun 27, 2018

Copy link to clipboard

Copied

Running Windows 10 (up to date)

Reader Kobo aura (new)

Library in UK Norfolk Digital Library

I have uninstalled Adobe Digital Editions, then installed the latest offering of Adobe Digital Editions.

I have authorised my PC with my Adobe identity.

I have connected my Kobo aura e-reader and authorised it with the same Adobe identity.

I have downloaded a book from Norfolk Digital Library: this book appears in Adobe Digital Editions.

I have copied the same book to my Kobo aura.

When I disconnect the Kobo aura from the PC (properly) and try to open the book on the Kobo aura, I get an error message that the eReader is not authorized to open the book.

Help, please.

Adobe help is beyond useless, sending me in circles without ever getting close to a chat session. This is just a rant, but any advice in dealing with Adobe would also be welcome.

Views

93

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 27, 2018 0

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