Cannot open book, get Copyright message

[delphineb11860085]

Hello I can't access my books on my reader, "this document is protected by copyright" message comes every time. I can read them on my computer however. I already watched with Sony (reader) and the problem is not coming from them. It's been already 7 months that I'm asking for help and I've been push from one service to another. Can somebody, please, answer me? Thank you.

[Mayank_Meh]

Hi There,

Apologies for the inconvenience caused.

Can you confirm the exact error you are getting? It will be helpful if you can paste the screenshot.

Please make sure you are login to ADE with same ID by which you have purchased the ebook.

Also please let me know the version of ADE you are using? Can you please check if you get the same issue with earlier version of ADE too?

How can download the older version from the following ink: Adobe Digital Editions downloads

Regards,

Mayank

[andreeb71945667]

I have the same problem. I can't open books on my kobo reader, and I have reader and computer authorisation. DRM block my reader....Why??

It worked last week!

Thanks!

[Mayank_Meh]

Hi,

Can you please try the steps mentioned in the following link: Error "E_ADEPT_INTERNAL" | Download protected e-book | Digital Editions

This issue could also be related to the below forum link. Can you try the below solution:

Re: Oops! This document couldn't be opened.

Regards,

Mayank

[delphineb11860085]

Hello,

Here are the pictures.

The problem started when I didn't remember my password and I created a new

account Adobe with a new email adress.

Later on, I put my two Adobe accounts together (following the instructions

on the website - cannot find the website anymore) and since then it just

doesn't work.

Thanks,

Delphine

2018-02-08 13:41 GMT+01:00 Mayank_M <forums_noreply@adobe.com>:

Cannot open book, get Copyright message created by Mayank_M

<https://forums.adobe.com/people/Mayank_M> in Adobe Digital Editions - View

the full discussion <https://forums.adobe.com/message/10162925#10162925>

[Mayank_Meh]

Hi Delphine,

Looks like the screenshot did not came through. Can you post the screenshot again?

Regards,

Mayank

[delphineb11860085]

It should work this time.

2018-02-08 13:50 GMT+01:00 Mayank_M <forums_noreply@adobe.com>:

Cannot open book, get Copyright message created by Mayank_M

<https://forums.adobe.com/people/Mayank_M> in Adobe Digital Editions - View

the full discussion <https://forums.adobe.com/message/10162926#10162926>

[andreeb71945667]

I did it and it doesn't work