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Cannot open book, get Copyright message

New Here ,
Sep 26, 2017

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Hello

I can't access my books on my reader, "this document is protected by copyright" message comes every time.

I can read them on my computer however.

I already watched with Sony (reader) and the problem is not coming from them.

It's been already 4 months that I'm asking for help. Can somebody, please, answer me?

Thank you.

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Cannot open book, get Copyright message

New Here ,
Sep 26, 2017

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Hello

I can't access my books on my reader, "this document is protected by copyright" message comes every time.

I can read them on my computer however.

I already watched with Sony (reader) and the problem is not coming from them.

It's been already 4 months that I'm asking for help. Can somebody, please, answer me?

Thank you.

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Sep 26, 2017 0
Adobe Employee ,
Sep 27, 2017

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Hi Delphineb,

As you have mentioned above, you are not able to open the book on your Reader application.

Could you please confirm if you are using Adobe Digital Editions to read your book?

If not, are trying to open the book in Adobe Reader when you get this error message?

Is it an issue with some particular book?

Please provide more information about the issue.

We will be waiting for your response.

Regards,

Meenakshi

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Sep 27, 2017 0
New Here ,
Sep 27, 2017

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Hello,

Here some pics of my problems.

Thanks

2017-09-27 9:04 GMT+02:00 meenakshin83966505 <forums_noreply@adobe.com>:

Copyright created by meenakshin83966505

<https://forums.adobe.com/people/meenakshin83966505> in Acrobat Reader

- View the full discussion

<https://forums.adobe.com/message/9851118#9851118>

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Sep 27, 2017 0
Adobe Employee ,
Oct 23, 2017

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Hi Delphineb,

Sorry for the delay in response.

As you have mentioned above, there is no picture attached to the last reply.

To add the screenshot here, please use the insert icon provided on the reply window as shown below:

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

Could you please also confirm the application name.

Regards,

Meenakshi

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Oct 23, 2017 1
New Here ,
Nov 21, 2017

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Here are the pictures.

The problem started when I didn't remember my password and I created a new account Adobe with a new email adress.

Later on, I put my two Adobe accounts together (following the instructions on the website) and since then it just doesn't work.

The application is Adobe reader.

Thanks,

Delphine Bonvin - Adobe Reader.jpegDelphine Bonvin - Adobe Reader Copyright.jpeg

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Nov 21, 2017 0
Adobe Employee ,
Nov 22, 2017

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Hi delphineb,

It seems that you are using the Adobe Digital Edition to read the books.

Could you please confirm the application name and its dot version installed on your device.

Please also share the exact steps you do when you get this error message.

Also, please share the instruction that you followed to put together the two Adobe accounts.

It will be helpful if you can share the link where you find those instructions.

We will be waiting for your response.

Regards,

Meenakshi

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Nov 22, 2017 0
New Here ,
Nov 23, 2017

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Hello,

I use Adobe Reader DC to read books.

I don't do any steps. It stared in May/June with the books already on my reader. With the new ones, I can read them on the computer/reader.

I don't remember what's the link I use when I put the two Adobe accounts together. But since then I cannot read my books on my reader (but it works on my computer).

Thanks

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Nov 23, 2017 0
Adobe Employee ,
Nov 23, 2017

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Could you please share your both the Adobe ID's with us in the private message.

You may refer the steps provided here How Do I Send Private Message to initiate the private message.

Note: Please do not share the Adobe ID here on the forums or any other social sites as it can be misused by others.

Let us know if you need any help.

Regards,

Meenakshi

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Nov 23, 2017 0
Adobe Employee ,
Dec 12, 2017

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As you have shared the information in the private message, you are using Adobe Digital Edition 4.5.

Moving this thread to Adobe Digital Editions

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Dec 12, 2017 0