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cannot open downloaded library books on Kobo Aura H2O

New Here ,
Oct 14, 2017

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Hello,

We're having some issues opening library's ebooks on the Kobo. The books are syncing up just fine, but when we go into the device's bookshelf, the error reads "your device is not authorized to read this book" (or something to that effect), even though the we have authorized it through ADE.  Also, in the bookshelf folder the downloaded book is displayed as a black thumbnail. Kobo's software version is 4.5.9587 and we're using a Adobe Digital Editions 4.5. Any help is greatly appreciated!!

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cannot open downloaded library books on Kobo Aura H2O

New Here ,
Oct 14, 2017

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Hello,

We're having some issues opening library's ebooks on the Kobo. The books are syncing up just fine, but when we go into the device's bookshelf, the error reads "your device is not authorized to read this book" (or something to that effect), even though the we have authorized it through ADE.  Also, in the bookshelf folder the downloaded book is displayed as a black thumbnail. Kobo's software version is 4.5.9587 and we're using a Adobe Digital Editions 4.5. Any help is greatly appreciated!!

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313

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 14, 2017 2
elly911 LATEST
New Here ,
Nov 11, 2017

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Why is Adobe not addressing  this problem it seems many Kobo users are frustrated by?

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Nov 11, 2017 2