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cannot open my book on a different computer with the same adobeID

New Here ,
Oct 24, 2017

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Maybe that is a silly question but I have went through FAQ shared by adobe and found no clear answer how the adobeID and uuid works... To give some background: my AdobeID is authorised on two different computers (win7 and win10) and on each the same account have a different urn:uuid which prevents me from opening my book (in mean time I had to reset my adobeID password and both machines have different version of ADE installed 3.0 and 4.5 - not sure if this is crucial info here). So my questions is:

Is it normal that a different uuid is assigned to the same adobeID on each computer? Are the ebooks sold and then assigned only for one computer? If that is true I will ask for a refund because on the vendor page it was clearly stated that with ADE I will be able to read the book on multiple devices/computers...

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cannot open my book on a different computer with the same adobeID

New Here ,
Oct 24, 2017

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Maybe that is a silly question but I have went through FAQ shared by adobe and found no clear answer how the adobeID and uuid works... To give some background: my AdobeID is authorised on two different computers (win7 and win10) and on each the same account have a different urn:uuid which prevents me from opening my book (in mean time I had to reset my adobeID password and both machines have different version of ADE installed 3.0 and 4.5 - not sure if this is crucial info here). So my questions is:

Is it normal that a different uuid is assigned to the same adobeID on each computer? Are the ebooks sold and then assigned only for one computer? If that is true I will ask for a refund because on the vendor page it was clearly stated that with ADE I will be able to read the book on multiple devices/computers...

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Oct 24, 2017 0
Engaged ,
Apr 16, 2018

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Hi,

An Adobe ID used to authorise 2 different computers should have the same uuid. It is strange that you see two different ones there. It would be helpful if you could send me a private message and include screenshots of authorisation information dialog box from Adobe Digital Editions from both the machines.

The version of ADE being used would Not have any impact on this.

Regards,

Sharad

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Apr 16, 2018 0
New Here ,
Apr 17, 2018

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I have this problem... How do I send you a private message with attachments?

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Apr 17, 2018 0
New Here ,
Jun 03, 2018

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Dear Adobe staff,

I have exactly the same problem. Two different "urn:uuid" on my adobe account. I am using only one account with one ID!

I have two devices I can read my e-book. The other two devices have another urn:uuid, there i cannot rad my e-books.

Please be so kind to help me.

Kind regards

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Jun 03, 2018 0