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cannot open my e-book because formal userid not sync with guest (error getting license)

New Here ,
Jul 20, 2020

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hi,

 

i installed adobe digital edition in my ipad and also iphone.

then i go to digital book shelf in bokus.se, i downloaded my e-books, when it load adobe digital edition software, it always gave an error:

“unable to download. Error getting license. License server communication problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”.

But I always used the same adobe id (my email) in all places.

 

i called customer service of bokus.se, they said it is probably i access adobe digital edition as guest before, in 2019, now today i re-installed it and registered formally with adobe id and password. so adobe may treat my previous guest idenitity and current formal identity differently. so the e-books which i can download and read before, not recognized now.

 

i hope bokus can help solve this problem, while i am waiting, i really hope someone can give advice or share experience.                  thanks.

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cannot open my e-book because formal userid not sync with guest (error getting license)

New Here ,
Jul 20, 2020

Copy link to clipboard

Copied

hi,

 

i installed adobe digital edition in my ipad and also iphone.

then i go to digital book shelf in bokus.se, i downloaded my e-books, when it load adobe digital edition software, it always gave an error:

“unable to download. Error getting license. License server communication problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”.

But I always used the same adobe id (my email) in all places.

 

i called customer service of bokus.se, they said it is probably i access adobe digital edition as guest before, in 2019, now today i re-installed it and registered formally with adobe id and password. so adobe may treat my previous guest idenitity and current formal identity differently. so the e-books which i can download and read before, not recognized now.

 

i hope bokus can help solve this problem, while i am waiting, i really hope someone can give advice or share experience.                  thanks.

TOPICS
Installation

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 20, 2020 0

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