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Changed authorization, can't open ebook

New Here ,
Sep 24, 2018

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Hi,

I downloaded ADE and tried to download a book I previously purchased authorizing my computer without any id. When the book download finished ADE was throwing this error: E_ADEPT_DOCUMENT_OPEN_ERROR.

I thought it was a problem about not using an adobe id so I just deauthorized the computer and added a new authorization with my adobe id. Then tried to open again the acsm file to downloaded the ebook and I get next error now:

Error getting License. License Server Communication Problem:

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

Any help please? Adobe seems to not have any contact support for this. Seems I payed for a book I will not be able to read?

Thanks in advance.

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Changed authorization, can't open ebook

New Here ,
Sep 24, 2018

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Hi,

I downloaded ADE and tried to download a book I previously purchased authorizing my computer without any id. When the book download finished ADE was throwing this error: E_ADEPT_DOCUMENT_OPEN_ERROR.

I thought it was a problem about not using an adobe id so I just deauthorized the computer and added a new authorization with my adobe id. Then tried to open again the acsm file to downloaded the ebook and I get next error now:

Error getting License. License Server Communication Problem:

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

Any help please? Adobe seems to not have any contact support for this. Seems I payed for a book I will not be able to read?

Thanks in advance.

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Sep 24, 2018 0
LEGEND ,
Sep 25, 2018

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Sep 25, 2018 0
New Here ,
Sep 25, 2018

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Dear Nanaky,

You must understand I had spend dollars and I am asking you

how I can get back my book as I am using second computer if you can transfer it to new computer?

Invoice #: 333986

Invoice Date: 05/01/2018

Invoice Total: $55.00

Amount Paid: $55.00

Amount Due: $0.00

Bill To:

Saudi K KEM Engineering Service Co

Mr Ashok Kumar Patra

PO Box 2414

Business Executive Center

Jubail Dammam Highway

Jubail, 31951

SAUDI ARABIA

Ship To:

Attn: Mr Ashok Kumar Patra

Saudi K KEM Engineering Service Co

PO Box 2414

Business Executive Center

Jubail Dammam Highway

Jubail, 31951

SAUDI ARABIA

 

Order Taken By: eWeb:215733

Payment Method: Visa

Card #: 43**********1280

Qty Item # Product Name Unit Price Net Price

1 2509-e ASNT Standard for Qualification and Certificat $55.00 $55.00

akpph no +966572690427From: Nanaky <forums_noreply@adobe.com>Sent: Tue, 25 Sep 2018 13:01:48To: ashok kumar patra <sansok36@rediffmail.com>Subject: Changed authorization, can't open ebook  Changed authorization, can't open ebook created by Nanaky in Adobe Digital Editions - View the full discussion

https://helpx.adobe.com/digital-editions/kb/e-lic-already-fulfilled.html

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Sep 25, 2018 0
New Here ,
Sep 25, 2018

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That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains

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Sep 25, 2018 0
LEGEND ,
Sep 25, 2018

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xavierb50870839  schrieb

That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains

Has you try to download the eBook new?

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Sep 25, 2018 0
New Here ,
Sep 25, 2018

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I can open e book in previous computer but cannot reauthorize the new computer and see the book in new computer.akpph no +966572690427From: Nanaky <forums_noreply@adobe.com>Sent: Wed, 26 Sep 2018 12:15:10To: ashok kumar patra <sansok36@rediffmail.com>Subject: Changed authorization, can't open ebook  Changed authorization, can't open ebook created by Nanaky in Adobe Digital Editions - View the full discussion

xavierb50870839  schrieb

 

That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains

Has you try to download the eBook new?

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10641511#10641511 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10641511#10641511

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Digital Editions by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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Sep 25, 2018 0
New Here ,
Sep 26, 2018

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If we face this problem for we have to buy hard copies instead of adobe digital so you will be out of digital business think!akpph no 9096736131From: Nanaky <forums_noreply@adobe.com>Sent: Wed, 26 Sep 2018 12:15:10To: ashok kumar patra <sansok36@rediffmail.com>Subject: Changed authorization, can't open ebook  Changed authorization, can't open ebook created by Nanaky in Adobe Digital Editions - View the full discussion

xavierb50870839  schrieb

 

That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains

Has you try to download the eBook new?

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10641511#10641511 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10641511#10641511

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Digital Editions by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user. You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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Sep 26, 2018 0