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Hi,
I downloaded ADE and tried to download a book I previously purchased authorizing my computer without any id. When the book download finished ADE was throwing this error: E_ADEPT_DOCUMENT_OPEN_ERROR.
I thought it was a problem about not using an adobe id so I just deauthorized the computer and added a new authorization with my adobe id. Then tried to open again the acsm file to downloaded the ebook and I get next error now:
Error getting License. License Server Communication Problem:
E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
Any help please? Adobe seems to not have any contact support for this. Seems I payed for a book I will not be able to read?
Thanks in advance.
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Dear Nanaky,
You must understand I had spend dollars and I am asking you
how I can get back my book as I am using second computer if you can transfer it to new computer?
Invoice #: 333986
Invoice Date: 05/01/2018
Invoice Total: $55.00
Amount Paid: $55.00
Amount Due: $0.00
Bill To:
Saudi K KEM Engineering Service Co
Mr Ashok Kumar Patra
PO Box 2414
Business Executive Center
Jubail Dammam Highway
Jubail, 31951
SAUDI ARABIA
Ship To:
Attn: Mr Ashok Kumar Patra
Saudi K KEM Engineering Service Co
PO Box 2414
Business Executive Center
Jubail Dammam Highway
Jubail, 31951
SAUDI ARABIA
Order Taken By: eWeb:215733
Payment Method: Visa
Card #: 43**********1280
Qty Item # Product Name Unit Price Net Price
1 2509-e ASNT Standard for Qualification and Certificat $55.00 $55.00
akpph no +966572690427From: Nanaky <forums_noreply@adobe.com>Sent: Tue, 25 Sep 2018 13:01:48To: ashok kumar patra <sansok36@rediffmail.com>Subject: Changed authorization, can't open ebook Changed authorization, can't open ebook created by Nanaky in Adobe Digital Editions - View the full discussion
https://helpx.adobe.com/digital-editions/kb/e-lic-already-fulfilled.html
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That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains
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xavierb50870839 schrieb
That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains
Has you try to download the eBook new?
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I can open e book in previous computer but cannot reauthorize the new computer and see the book in new computer.akpph no +966572690427From: Nanaky <forums_noreply@adobe.com>Sent: Wed, 26 Sep 2018 12:15:10To: ashok kumar patra <sansok36@rediffmail.com>Subject: Changed authorization, can't open ebook Changed authorization, can't open ebook created by Nanaky in Adobe Digital Editions - View the full discussion
xavierb50870839 schrieb
That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains
Has you try to download the eBook new?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10641511#10641511 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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If we face this problem for we have to buy hard copies instead of adobe digital so you will be out of digital business think!akpph no 9096736131From: Nanaky <forums_noreply@adobe.com>Sent: Wed, 26 Sep 2018 12:15:10To: ashok kumar patra <sansok36@rediffmail.com>Subject: Changed authorization, can't open ebook Changed authorization, can't open ebook created by Nanaky in Adobe Digital Editions - View the full discussion
xavierb50870839 schrieb
That is partially correct as it solves the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER but E_ADEPT_DOCUMENT_OPEN_ERROR still remains
Has you try to download the eBook new?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10641511#10641511 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10641511#10641511
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Adobe Digital Editions by email or at Adobe Community
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