Client certificate id invalid?

[lauras36587668]

Hej,
I have a problem. Every time I try to open one of my books, I get this message:

Someone can help with this?

[darlaj11231560]

Thank you!

Deleted 4.5.7, downloaded 3.0, no error message. 

Still, Adobe needs to fix 4.5.7

[patricial27526254]

Where did you find 3.0?

Sent from my iPhone

[darlaj11231560]

on the downloads page near the bottom

[gwenaellem43688799]

j'ai essayé ca ne marche pas chez moi ni le 3.0 ni le 4.0 ni celui actuel le 4.5 c'est tres penible pas de reponse d'adobe et ca c'est encore pire je crois

[darlaj11231560]

No, that is not a correct answer, Adobe.  It's a work around, but doesn't fix the 4.5.7

[AJIT_M]

Hi,

We are working on this issue on priority and I will keep you posted once the fix is available for ADE 4.5.

Regards,
Ajit

[AJIT_M]

Hi,

We have fixed the issue, please follow the steps mentioned in the below article-

Error: RET_RECORD_CORE_INVALID_CLIENT_CERT

Regards,

Ajit

[gwenaellem43688799]

je viens de le faire et ca ne marche pas chez moi je suis sous windows 10 et ADE ne s'ouvre toujours pas

[AJIT_M]

Hi,

Please try to un-install the current version of ADE from your machine and then try to install ADE from the below URL and see if that resolve the issue-

Adobe Digital Editions | Download

Regards,

Ajit

[gwenaellem43688799]

apres avoir installer et desinstaller plusieurs ADE avec votre lien  ca ne fonctionne toujours pas

[gwenaellem43688799]

a nouveau recommencer ne marche toujours pas il est 19h30 

[AJIT_M]

Hi,

I have sent you a private message. Please provide the requested information so that we can connect and look into the issue.

Regards,

Ajit

[lauras36587668]

It worked on my macbook, thanks

[Kundry]

same problem

[EREMO]

Nouvelle version chargée( mAc):4.5.7.182628 en place de 181275.

Nouveau problèmeE_ACT_NOT_READY

message"impossible d'annulerl'autorisation Veuillez réessayer ultérieurement.

Même situation que martins25360723

[AJIT_M]

Hi,

It looks like the authorization information is damaged. Please follow the steps mentioned in the below article-

Error messages and troubleshooting tips for activation errors in Adobe Digital Editions

Let me know if you face any issue.

Regards,

Ajit

[patricial27526254]

It is working fine!

Sent from my iPhone

[meyrinoise]

Hi,

I tried to deauthorize and reauthorize Adobe Digital Editions, as recommended in the article you provided us but it didn't work: it says that it is impossible and asks to try again later. Could you please help?

Many thanks in advance

[darlaj11231560]

Well I thought it worked

When I download a book from library in epub form, I now get this error message:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

Now what?

[darlaj11231560]

trying what the FAQ on page says, but not working

(says to deactivate, but won't allow it to deactivate)

this is more trouble than it is worth

[darlaj11231560]

Thanks.  Worked for me on a Mac

[artcetera]

This is what I get when I try to update using the download recommended earlier by the staff person. What the #*&@%?

[mikem57007975]

My wife bought a $15 book for her tutoring that is only available in ADE, and almost every time she has tried to use it I have had to fix some error that prevented access to the book.  For access to this $15 book, I have spent a total of two hours fixing problems.  I am an IT professional who charges $250/hour for my time.  Where at Adobe should I bill the $500 for this total waste of time?

[patricial27526254]

Bravo!

Sent from my iPhone

[Susan510]

I did all of this, and yes, it worked. Glad to have 3.0 back--it never crashed the way the 4.0 did. Hoping to keep this one. Thanks for the details.