I have a KOBO Aura H20 e-reader. Unfortunately, it doesn't have the Overdrive loaded on it, which is why I trying to install ADE. I thought I would give it another try, because the ADE has changed since I last tried it in 2017. My problem is that after loading the new ADE onto my desktop computer (Windows) and connecting my e-reader, I cannot seem to authorize the e-reader. The ADE screen shows my KOBO but when I right click (as per the instructions from the Adobe website) nothing happens. It's probably obvious that I am not a techie person, but I am hoping that someone can help me to figure out how to authorize my e-reader. Thanks in advance.
Hi, Nancy. Thank you so much for all of your time and effort. I did use the link that you provided, but the ADE questions 1-8 that were listed didn't have any further link to get the content. The links that were available were for the Kobo products and I have already explored those. I have managed to link the e-reader and my computer but cannot open the e-book that is loaded. The message is "Your e-reader is not authorized to open this book. This book is protected by ADRManagement (DRM). Because you previously deauthorized your e-reader, you need to re-import the book using Adobe Digital Editions (ADE). Please visit help.kobo.com for more information". I can (ironically) open the Getting Startted with Adobe Digital Editions, which also downloaded onto my e-reader. Am I correct in thinking that the acsm file isn't downloading when the e-book downloads onto my e-reader? I have tried numerous troubleshooting links from Kobo, Adobe and the library (Edmonton Public Library) and nothing seems to work. Thanks again.