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De-authorize adobe ID: No access to email and password forgotten

New Here ,
Feb 17, 2018

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Well, I have a great problem...

1. I have a new computer - Mac Book Pro and now have the following problems accessing Adobe Digital Edition

2. My ADE is authorized to my old email address, I do NOT have access to it and forgotten the password

3. I cannot authorize my NEW adobe ID as the option in ADE is shaded out

I tried a chat with customer service, apparently they are not IT trained. I did try the following

1. de-authorize old account - cannot as password not working

2. deleted and re-installed ADE, not working stays with old account

3. authorize computer with new details - not working as option is not enabled.

So any clever ideas?

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De-authorize adobe ID: No access to email and password forgotten

New Here ,
Feb 17, 2018

Copy link to clipboard

Copied

Well, I have a great problem...

1. I have a new computer - Mac Book Pro and now have the following problems accessing Adobe Digital Edition

2. My ADE is authorized to my old email address, I do NOT have access to it and forgotten the password

3. I cannot authorize my NEW adobe ID as the option in ADE is shaded out

I tried a chat with customer service, apparently they are not IT trained. I did try the following

1. de-authorize old account - cannot as password not working

2. deleted and re-installed ADE, not working stays with old account

3. authorize computer with new details - not working as option is not enabled.

So any clever ideas?

Views

167

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 17, 2018 0
New Here ,
Nov 28, 2018

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I have the same problem except with a PC.

CP

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Nov 28, 2018 0