Deauthorizing With an Obsolete Email Address

New Here ,
Apr 03, 2018

Copy link to clipboard

Copied

I am having what seems to be an unsurmountable problem. I recently can’t get a license for free books I download from the University of Chicago.

The error I get is:

“Unable to Download

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY”

Help recommends deauthorizing and reauthorizing my computer. However, I can’t remember my password, and I originally authorized my computer with an email address that I no longer have access to, so Adobe can’t send me a message to reset my password. I can’t be the only one who has an obsolete email address and needs to reset their authorization. Any ideas?

Thanks,

John H. Gillette

Views

99

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Have something to add?

Join the conversation