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Difficulty downloading eBooks to ADE

New Here ,
Apr 07, 2020

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I am attempting to download books to my eReader via Adobe Digital Editions. I have done so before but has been a number of years. When I attempt to open the downloaded eBooks I get the message "Error getting License. License Server Communication Problem: E_ACT_NOT_READY". I've tried looking into this myself and the help centers suggest de-authorizing my ADE account and re-authorizing it. The problem is I do not remember the password to my adobe account and I no longer have access to the email that the account is registered to in order to reset/retrieve the password. I talked with someone at Adobe support who had me re-download and re-register. But upon opening the download it automatically opened to the original account and did not give me the option to utilize a new account.

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Difficulty downloading eBooks to ADE

New Here ,
Apr 07, 2020

Copy link to clipboard

Copied

I am attempting to download books to my eReader via Adobe Digital Editions. I have done so before but has been a number of years. When I attempt to open the downloaded eBooks I get the message "Error getting License. License Server Communication Problem: E_ACT_NOT_READY". I've tried looking into this myself and the help centers suggest de-authorizing my ADE account and re-authorizing it. The problem is I do not remember the password to my adobe account and I no longer have access to the email that the account is registered to in order to reset/retrieve the password. I talked with someone at Adobe support who had me re-download and re-register. But upon opening the download it automatically opened to the original account and did not give me the option to utilize a new account.

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 07, 2020 0

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