Digital ed error w_adept_core_wrong_device

[joans40251734]

What should I do? The book appears in the Library, but cannot download the rest.

Thanks

Joan

[Nanaky]

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

[joans40251734]

Sorry, I don't have Windows or Mac - the question is for an iPad

Thanks​

[Nanaky]

Then you should try it with reset of of the setting or reinstall of the app.

[joans40251734]

Thank you for your reply.

I am sorry, but what setting?

JS

[Nanaky]

You have in you ipad a option to reset the settings of the app. How make this exactly should found in the help of the ipad.

[joans40251734]

Thank you.

I have re-downloaded, authorized, and the app icon is illustrated, but

the DE is not appearing in the app list in settings.

Joan​