Highlighted

Digital Editions 4.5.6 and 4.5.5 - hangs and crashes opening borrowed book

New Here ,
Aug 13, 2017

Copy link to clipboard

Copied

Just downloaded version 4.5.6, and am seeing the same application crash as I've seen in the past with 4.5.5.

When downloading a borrowed library book, the download never seems to complete. The pop-up window remains on the screen until I kill it by closing the application.

Then, the file/book appears in the Digital Editions application Bookshelf, but attempting to open the book causes the application to hang, until I kill it by closing the application.

I'm on Windows 10 Home.

TOPICS
Download

Views

11.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Digital Editions 4.5.6 and 4.5.5 - hangs and crashes opening borrowed book

New Here ,
Aug 13, 2017

Copy link to clipboard

Copied

Just downloaded version 4.5.6, and am seeing the same application crash as I've seen in the past with 4.5.5.

When downloading a borrowed library book, the download never seems to complete. The pop-up window remains on the screen until I kill it by closing the application.

Then, the file/book appears in the Digital Editions application Bookshelf, but attempting to open the book causes the application to hang, until I kill it by closing the application.

I'm on Windows 10 Home.

TOPICS
Download

Views

11.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 13, 2017 2
LEGEND ,
Aug 14, 2017

Copy link to clipboard

Copied

To solved the issue can try this:
Uninstall Adobe Digital Edition.
Restart the System.
Install Version 3.0: Adobe Digital Editions downloads
Now try to open a eBook of the Library.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 14, 2017 2
Community Beginner ,
Aug 15, 2017

Copy link to clipboard

Copied

I had a same issue.  Installed v3.0, no problem opening the ebook.  Thanks for the tips!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 15, 2017 0
Community Beginner ,
Aug 16, 2017

Copy link to clipboard

Copied

In my case, I had to delete the authority from 4.5 first.  Register again in 3.0 Client.  Removed & re-added the book from the library.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2017 1
Community Beginner ,
Aug 17, 2017

Copy link to clipboard

Copied

OK, so you mean that I should "Erase Authorization" in version 4.5 and then uninstall it, correct?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 17, 2017 0
Community Beginner ,
Aug 19, 2017

Copy link to clipboard

Copied

Thank you so much teapot88! Your suggestion finally allowed me to open the book.

I do think it is ABSOLUTELY ridiculous though that I had to jump through so many hoops to use this incredibly flawed Adobe program. Windows 10 has been out for an incredibly long time now so there should be a better fix than having to erase my authorization, uninstall the latest version of ADE, go back and install ADE 3.0, and than reauthorize.

Come on Adobe!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2017 4
Community Beginner ,
Aug 21, 2017

Copy link to clipboard

Copied

Totally agreed.  I didn't uninstall the latest version, afraid the some books won't run on v3 so I kept both versions running on my machine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 21, 2017 0
New Here ,
Jul 10, 2018

Copy link to clipboard

Copied

teapot888's suggestion of deauthorizing the account in ade 4.5, then authorizing in 3.0 worked for me.  shit is ridiculous.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2018 0
New Here ,
Jul 10, 2018

Copy link to clipboard

Copied

How did you get 3.0 version ... The URL I found opened a list of ADOBE products and so  ... but could find what I 'm looking for...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2018 0
LEGEND ,
Jul 10, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2018 1
New Here ,
Jul 30, 2018

Copy link to clipboard

Copied

Nanaky when I click on that link I get a list of Adobe products - but ADE v3.0 isn't there. I 'm using google chrome. Any suggestions?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 30, 2018 0
LEGEND ,
Jul 30, 2018

Copy link to clipboard

Copied

Scroll to the end of the site and you should found the right link.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 30, 2018 0
Community Beginner ,
Aug 15, 2017

Copy link to clipboard

Copied

So I just tried uninstalling 4.5.6 and installing 3.0 but that still didn't work for me. I have the same hang and crash problem that the original person posted about in this thread. Anything else I can try?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 15, 2017 1
LEGEND ,
Aug 16, 2017

Copy link to clipboard

Copied

You also used Windows 10?

Try to start software with right click and run as admin?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2017 0
Community Beginner ,
Aug 16, 2017

Copy link to clipboard

Copied

Yes I also have Windows 10. I tried right clicking on it and running it as an administrator but that still doesn't work. Thanks for trying to help though!

My problem isn't really hanging and crashing. It more freezes when I try to open a book and then says "not responding." So I have to close the program. Any other thoughts? (I already tried to uninstall/reinstall 4.5.6 as well.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 16, 2017 2
New Here ,
Apr 16, 2018

Copy link to clipboard

Copied

I tried this and it finally worked.  Does anyone know if they are working on a Windows patch or Adobe Patch for this problem?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 16, 2018 0
New Here ,
Aug 20, 2017

Copy link to clipboard

Copied

Thanks for the reply.

The reply raises the question, though, of when it will be appropriate to move to the newer version, and how will we know that it's appropriate to do so.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 20, 2017 1
Community Beginner ,
Apr 24, 2018

Copy link to clipboard

Copied

I've tried install / reinstall. Tried 3.0 and 4.5.6. NOTHING!  I get just the header "Adobe Digital Edition" and if I click were "file" and tools are, they will have the drop down menu. I've done all the recommendations and still can't get ADE to work on Windows 10. HELP!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 24, 2018 0
New Here ,
May 29, 2018

Copy link to clipboard

Copied

Did you get it working ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2018 0
Community Beginner ,
May 30, 2018

Copy link to clipboard

Copied

Nothing has worked for me. I've uninstalled. Renamed my library. I get the header for the program then guess where 'File' is and try to do more but I get a blank pop-up window.  Now I can't read online books anymore

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 30, 2018 0
New Here ,
Jul 09, 2018

Copy link to clipboard

Copied

I had installed the latest version 4.58 but that stopped working about a week ago. Followed an online tip & added .alt to the My Digital Editions folder (My Digital Editions.alt ) . That worked, but a new folder My Digital Editions is auto added and has to be removed each time I reboot my computer. Is frustrating but a temp fix until something better comes along.

Just a note- the Bluefire reader that I used to use on Windows 10 will not even open; is there a war between Microsoft and Adobe?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2018 0
New Here ,
Aug 07, 2018

Copy link to clipboard

Copied

I have tried to do this, but hasn't worked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 07, 2018 0
New Here ,
Aug 14, 2018

Copy link to clipboard

Copied

tried that and still could not transfer a book onto my Kobo.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 14, 2018 0
New Here ,
Aug 14, 2018

Copy link to clipboard

Copied

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

When I try to open the book in ADE 3.0 - no win. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 14, 2018 0
New Here ,
Aug 15, 2018

Copy link to clipboard

Copied

new comer in the loop. Because new user. Or rather not yet new user of ADE : as everybody, impossible to get the ID Authorisation. I've reinstalled ADE V4.5.8, suppressed the Adept folder in the registry, reopened ADE, same problem. I work under windows 10. Soon crazy. Any help welcome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 15, 2018 0
New Here ,
Oct 10, 2018

Copy link to clipboard

Copied

I got the same error for awhile.

You need to de-authorize 4.5 and THEN uninstall it.

Then download and install 3.0 and authorise it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2018 0
New Here ,
Oct 11, 2018

Copy link to clipboard

Copied

Hi Kitty

Thanks but I’ve done that, twice, with no luck. I just select my books at home and download them at work (no Windows 10).

Thanks

Bea

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2018 0
Community Beginner ,
Jan 26, 2019

Copy link to clipboard

Copied

So frustrated with this now!  Again, ADE 4.5 installed (hoping it would now work) and again it failed altogether because Flash is now restricted as an insecure platform on the latest Windows 10 build.  Successfully installed Ver 3, but now I cannot licence my text book that I need to finish an assessment.  I will be making a loud noise to my uni to stop using ebooks.com if they cannot find another way of getting the books to us.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 26, 2019 0
New Here ,
Jun 12, 2018

Copy link to clipboard

Copied

Mine keeps asking for a Vendor ID for my book. How do I find a Vendor ID?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 12, 2018 0
Community Beginner ,
Jun 12, 2018

Copy link to clipboard

Copied

The VendorID will be the name of the organisation you are borrowing the eBook from. If you purchased it and it download in the ACSM file format, then the Vendor will be Adobe-ID in this case. It may be worth asking the eBook source vendor/store what you should put in the VendorID if that's not working for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 12, 2018 0
New Here ,
Jun 13, 2018

Copy link to clipboard

Copied

@

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 13, 2018 1
New Here ,
Sep 06, 2018

Copy link to clipboard

Copied

Hi, I am joining this conversation as I am also having the same problem.  I also have Windows 10. I have been using my kobo touch ereader for over a year now and suddenly I can no longer open books I have borrowed from my library.   I had tried all the above; uninstalling ADE4, installing ADE 3 and ADE 2; erasing authorization on both computer and kobo and then reauthorizing and I am still unable to open books borrowed from the library.  I have been doing this for over a week now.

The Kobo Touch I own was first released in 2012.   Is it possibly that ADE no longer supports older ereaders?  Kobo Rauten responded this "may" be the issue when I raised the question with them.   I would like to know the answer to this before I go out and purchase a new ereader as I have only had this one for 18 months, and also it does not seem worth getting another one if I cannot download library books (my main reason for purchasing one in the first place).  I have no problems with books I purchase.

Or is it possible that the problem is with Windows 10, which seems to be updating itself almost incessantly. If anyone can help, I appreciate it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 06, 2018 0
New Here ,
Sep 11, 2018

Copy link to clipboard

Copied

Hi Everyone

My computer was out of action for a couple of days , so I set up digital editions at work, went in early and did my download there. It worked. I had thought it might be a Kaspersky update causing the trouble, but we also have Kasp at work, so not that. Unfortunately after months of trying to get an answer and trying all these suggestions, I still can’t download at home.

Bea

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2018 0
New Here ,
Sep 11, 2018

Copy link to clipboard

Copied

Try this one.. You have Windows 10? Go to a computer that does NOT have Windows 10 and see if it works there. My work computer doesn’t have Windows 10, so I can download there and our library doesn’t either, I can download there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2018 0
New Here ,
Oct 09, 2018

Copy link to clipboard

Copied

I have tried all the fixes with no luck. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 09, 2018 0
New Here ,
Oct 10, 2018

Copy link to clipboard

Copied

I don't usually post but after hours of installing and uninstalling I finally got it working using the info in this thread. It seems that some people are skipping some steps so here they are laid out:

1. launch 4.5

2. go to the 'Help' menu and de-authorise your computer.

3. uninstall 4.5

4. download and install 3.0

5. Launch 3.0

6. go the 'Help' menu and authorise this computer.

7. Input your details. Mine was Booktopia because that's where I usually buy my eBooks from.

8. Add your books and it works!

I did lose bookmarks etc but I'm just glad I got it working again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2018 2
New Here ,
Dec 25, 2018

Copy link to clipboard

Copied

Hi kitty,

I have  a similar problem with a new pc and a new kobo. After I download and install AED 5.9 for windows 10, and try to transfer my ebook from the library, I get the following message: Unable to download. Error getting License. Server connection problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

Now trying to download AED 3.0, it requires me to download Microsoft.NET Framework 3.5 Service Pack 1.

This feels like a real run around and I am not sure how much I trust it or where it all leads

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 25, 2018 0
New Here ,
Jan 19, 2019

Copy link to clipboard

Copied

I finally got it to work! Spent 1.5h de-installing/reinstalling, de-authorizing and re-authorizing before reading this post.

Following your instructions point by point made it work

The important thing is to de-authorize on the 4.5 version to then authorize on the 3.0 version.

Thank you!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 19, 2019 0