digital editions not recognising my ereader

New Here ,
May 14, 2018

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Following a memory problem with my computer, I had to reload all my apps. I was previously running Digital Editions version 3 without any problems, but upgraded to version 4.5.  when re-installing. Now it doesn't recognise my ereader (Sony PRS-505) when I connect it to the computer. Can anyone suggest a resolution or explain (simply, not too computer literate!) what I am doing wrong. Thank you.

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LEGEND ,
May 15, 2018

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Has you try to uninstall 4.5 and install 3.0 again?

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New Here ,
May 15, 2018

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I have done this and my reader is still not being recognised. DE says my computer is authorised.

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LEGEND ,
May 16, 2018

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Has you used reader for pc in the past?

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New Here ,
May 17, 2018

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Yes, I have always used this reader, and have used this computer for about 5 years with no problems.

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LEGEND ,
May 17, 2018

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Sony Reader seams only work with Reader for pc and not with Digital Edition. If you install that reader for pc again it should work fine.

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annec80598206 AUTHOR LATEST
New Here ,
May 17, 2018

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Thanks very much for your help, Nanaky. I installed Reader for PC and that resolved the problem!

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