Digital Editions wont launch - Microsoft Surface Windows 10

[#1]

Hi All,

Digital editions has stopped working on my Microsoft surface running Windows 10 Pro. When you click on the icon nothing happens. 

I have tried the following with no success:

- Uninstalling and reinstaling 4.5.11

- Installing 3.0 

- Deactivating the computer through 3.0

- Renaming / moving My Digital editions folders

- Turning off McAfee

Any ideas on what to try next. Finding it hard to chat to someone directly at Adobe on a weekend.

Thanks.

[#2 · Accepted solution]

Hi All,

It looks like when I download the 4.5 file. Windows automatically defaults to putting the application into Program Files (x86), when I change the file location to just a folder called Adobe in Program Files it fires up and works.

I am not a computer guy but a google search seems to imply that the 64-bit versions of Windows have two Program Files folders. The regular Program Files folder holds 64-bit applications, while "Program Files (x86)" is used for 32-bit applications. Installing a 32-bit application in a PC with a 64-bit Windows automatically gets directed to Program Files (x86).

The key was to use the regular Program Files folder which holds 64-bit applications and not the Program Files (x86) folder.

It had nothing to do with renaming the folder in My Documents 🙂

Ps. I managed to chat to someone via the chatbox on a sunday night when they picked up my earlier attempt to chat with them but they werent available. Adobe was on the front foot to help. Thank you.