DigitalEditions.exe v4.0.30319 Description: The process was terminated due to an unhandled exception

New Here ,
Jan 27, 2021

Copy link to clipboard

Copied

Hello to everybody,

I am struggling with a blocker with Adobe Digital Editions because I cannot open any ebook, it just the app does not load. I was searching in the event viewer and I found this:

 

Faulting application name: DigitalEditions.exe, version: 4.5.11.0, time stamp: 0x5e85fa7a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.746, time stamp: 0x197b16c5
Exception code: 0xe0434352
Fault offset: 0x0012a842
Faulting process id: 0x3c84
Faulting application start time: 0x01d6f51659251343
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Digital Editions 4.5\DigitalEditions.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d9d47a95-2e22-4185-a506-6143b64c29f4
Faulting package full name:
Faulting package-relative application ID:

 

It seems that is related with a problem with .NET Framework.

 

There are more info in another log:

 

Fault bucket 1435645018866549863, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: DigitalEditions.exe
P2: 4.5.11.0
P3: 5e85fa7a
P4: System.Xml
P5: 4.8.4084.0
P6: 5dda3e2e
P7: b85
P8: 27
P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC89C.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCA91.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCAB1.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCAAF.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCACF.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DigitalEditions._c2c2818cbe71f353b6a5347d3b62fe647df6fde2_3adeb24b_97ac1fbf-5e52-4e2d-a3e6-e92ab331f41d

Analysis symbol:
Rechecking for solution: 0
Report Id: d9d47a95-2e22-4185-a506-6143b64c29f4
Report Status: 268435456
Hashed bucket: a210a37ec2456a8d33ec6f89cd198467
Cab Guid: 0

 

I tried uninstalled and install the previous version 3.0 and I have the same issue.

Also I removed both .NET framework 3.5 and 4.8 from Control Panel -> Windows features and installed again but nothing changed.

Anyone knows how to fix this issue? I really will appreciate it...

Thank you

 

TOPICS
Install ADE

Views

21

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Have something to add?

Join the conversation