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E_ADEPT_DOCUMENT_TOO_SHORT

New Here ,
Aug 28, 2017

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I checked out an e-book from my local library (using the ADE version option). I downloaded the .acsm file. When I attempt to add the book to my PC's library or simply open from the .acsm file, I get the above error message.

My library directed me to the OverDrive support folks who directed me to Adobe's support page which was singularly unhelpful. I've de-authorized and re-authorized my ADE. I can't delete and re-download the book. My library doesn't allow this format to be returned early, and I really don't want to have to wait until it expires to get it again in a different format.

I am using ADE version 3.0. My OS is Windows 7 64-bit Home Premium SP1. I use Firefox 55.0.3 (32-bit).

Help me Obi-Wan Kenobi! You're my only hope.

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E_ADEPT_DOCUMENT_TOO_SHORT

New Here ,
Aug 28, 2017

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I checked out an e-book from my local library (using the ADE version option). I downloaded the .acsm file. When I attempt to add the book to my PC's library or simply open from the .acsm file, I get the above error message.

My library directed me to the OverDrive support folks who directed me to Adobe's support page which was singularly unhelpful. I've de-authorized and re-authorized my ADE. I can't delete and re-download the book. My library doesn't allow this format to be returned early, and I really don't want to have to wait until it expires to get it again in a different format.

I am using ADE version 3.0. My OS is Windows 7 64-bit Home Premium SP1. I use Firefox 55.0.3 (32-bit).

Help me Obi-Wan Kenobi! You're my only hope.

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Aug 28, 2017 0
LEGEND ,
Aug 29, 2017

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Try to used other internet browser? Check if blocked your Firewall anything?

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Aug 29, 2017 0
New Here ,
Aug 29, 2017

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Switched to Chrome, and temporarily disabled firewall - no effect. I also tried to download other titles from the same library, and get the same error message.

I just updated to ADE v. 4.5.6. Still having this issue.

OK, I just got a book from the Open Library (openlibrary.org) that I was able to open. Seems like a problem with my local library.

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Aug 29, 2017 0
Nanaky LATEST
LEGEND ,
Aug 29, 2017

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In this case should contact your locl library that should check his download server.

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Aug 29, 2017 0