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E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 (deleting KEY doesn't fix the issue)

New Here ,
Jun 06, 2020

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Hi there!

two days ago, I bought an ebook for the first time and so I downloaded Adobe Digital Edition (ADE). Unfortunately, when I try to open the .acsm-file in ADE I receive the following message:
E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

What I've already tried:
I deleted KEY under HKEY_CURRENT_USER\Software\Adobe\Adept\Device.
Afterwards, I tried to erase my authorization:
ADE --> Help --> Erase Authorization --> password, confirm, confirm eingegeben
I then get the following message: "Unable to Erase Authorization. Please try after some time."

I waited 24 h hours between two attempt of erasing my auorization and I still ge this message, so I don't thing time is an issue here.


I already downloaded the .acsm-file several times but no change.


Unfortunetaly, I don't have another ebook to test whether I have this problem with different .acms-files.

 

System: Windows 10
ADE-Version: 4.5.10. ...

 

I hope you can help me!


Best wishes,

KD

TOPICS
ADE authorization, Deauthorization

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E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 (deleting KEY doesn't fix the issue)

New Here ,
Jun 06, 2020

Copy link to clipboard

Copied

Hi there!

two days ago, I bought an ebook for the first time and so I downloaded Adobe Digital Edition (ADE). Unfortunately, when I try to open the .acsm-file in ADE I receive the following message:
E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

What I've already tried:
I deleted KEY under HKEY_CURRENT_USER\Software\Adobe\Adept\Device.
Afterwards, I tried to erase my authorization:
ADE --> Help --> Erase Authorization --> password, confirm, confirm eingegeben
I then get the following message: "Unable to Erase Authorization. Please try after some time."

I waited 24 h hours between two attempt of erasing my auorization and I still ge this message, so I don't thing time is an issue here.


I already downloaded the .acsm-file several times but no change.


Unfortunetaly, I don't have another ebook to test whether I have this problem with different .acms-files.

 

System: Windows 10
ADE-Version: 4.5.10. ...

 

I hope you can help me!


Best wishes,

KD

TOPICS
ADE authorization, Deauthorization

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 06, 2020 0

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