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E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 error

New Here ,
May 15, 2018

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Using a Mac with High Sierra. Using ADE 4.5.8.182914. When I try to load an ebook, I get the error message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12", which is a deauthorization error message. I have researched and know that I have to go to Users/[[Your user account]]/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. The problem is that there is no Digital Editions in Users/[[Your user account]]/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. I've also done a search on my computer for an activation.dat file, but there is none. I've tried uninstalling and reinstalling ADE. I've tried uninstalling and installing an older version (3.0) with the same results. Any suggestions?

Thanks,

Craig

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E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 error

New Here ,
May 15, 2018

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Using a Mac with High Sierra. Using ADE 4.5.8.182914. When I try to load an ebook, I get the error message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12", which is a deauthorization error message. I have researched and know that I have to go to Users/[[Your user account]]/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. The problem is that there is no Digital Editions in Users/[[Your user account]]/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. I've also done a search on my computer for an activation.dat file, but there is none. I've tried uninstalling and reinstalling ADE. I've tried uninstalling and installing an older version (3.0) with the same results. Any suggestions?

Thanks,

Craig

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May 15, 2018 0
LEGEND ,
May 17, 2018

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quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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May 17, 2018 0
New Here ,
May 17, 2018

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Did you read my post? Apparently not.  Try again. There is no Digital Editions in my Library/Application Support/Adobe/.

A search of activation.dat turned up nothing?

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May 17, 2018 0
LEGEND ,
May 18, 2018

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You in the right library folder?

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May 18, 2018 0
New Here ,
Oct 24, 2019

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Thank you!!  just spent a whole day trying to get back my ability to download books from KOBO. Problems started after upgrading my Mac to Catalina

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Oct 24, 2019 0
New Here ,
May 01, 2020

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Did you manage to fix the problem? I am having the same problem now, thanks

 

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May 01, 2020 0