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E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

New Here ,
May 25, 2017 May 25, 2017

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I use my Adobe Digital Editions really often and never had any problem.

Today, I tried downloading a book from the same site I always download it (public library) and it says: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

I tried to desinstall and reinstall, but it doesn't work.

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LEGEND ,
May 26, 2017 May 26, 2017

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Windows:

    Close all applications.

    Press WINDOWS + R.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Remove the Adept Folder.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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New Here ,
Aug 04, 2017 Aug 04, 2017

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I am having the same problem as many adobe digital users have had, with a new twist.  I was unable to download materials from the public library, using cloud library.  Using instructions from this forum, I deauthorized my computer.   Now, when I try to reauthorize my computer, I receive the message

Activation Server error-code E_AUTH_BAD_DEVICE_KEY.

Digital Editions encounter an error on the activation server.

I'm sure I have the correct password because I changed it today when I began to have problems and needed it to log into this forum.

Could you help me with this?

Elaine Lewis

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LEGEND ,
Aug 07, 2017 Aug 07, 2017

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Has you try the steps which i have write?

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New Here ,
Feb 15, 2018 Feb 15, 2018

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Digital Editions does not exist in the library. Any other suggestions?

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LEGEND ,
Mar 01, 2018 Mar 01, 2018

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Has you check the right Library Folder?

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New Here ,
Mar 10, 2018 Mar 10, 2018

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Unfortunately I'm still the problem. But you can find the hidden file on a MAC by going to your file finder. Under the 'GO' drop down, find 'go to folder'. Enter '~/Library/Application Support/Adobe/Digital Editions'. That should find the hidden file in order to reset the authorization process.

Unfortunately I'm still having a problem with the key.

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