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E_GOOGLE_DEVICE_LIMIT_REACHED

New Here ,
Apr 10, 2014

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I just purchased a book from google and I want to import it to my Adobe Digital Editions library. I downloaded the .acsm file and I authorized my computer using my Adobe ID. when i try to import the file a pop up indicates that the file is  "unable to download" and it says "E_GOOGLE_DEVICE_LIMIT_REACHED. i tried to sign in with my google account instead using the google vendor login, but i cannot login because it is telling me that my login information is wrong when i know it is definitely right. I have not downloaded the file to any other computer, and i only have adobe digital editions downloaded on my macbook. I don't know what to do, but i know a bunch of other people have had similar problems. I called the adobe care number and the woman who answered my call was useless. can someone please help me solve this issue. Thank you in advance!

Update: i created a new adobe ID using my gmail account, but that also did not work

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E_GOOGLE_DEVICE_LIMIT_REACHED

New Here ,
Apr 10, 2014

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I just purchased a book from google and I want to import it to my Adobe Digital Editions library. I downloaded the .acsm file and I authorized my computer using my Adobe ID. when i try to import the file a pop up indicates that the file is  "unable to download" and it says "E_GOOGLE_DEVICE_LIMIT_REACHED. i tried to sign in with my google account instead using the google vendor login, but i cannot login because it is telling me that my login information is wrong when i know it is definitely right. I have not downloaded the file to any other computer, and i only have adobe digital editions downloaded on my macbook. I don't know what to do, but i know a bunch of other people have had similar problems. I called the adobe care number and the woman who answered my call was useless. can someone please help me solve this issue. Thank you in advance!

Update: i created a new adobe ID using my gmail account, but that also did not work

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Apr 10, 2014 2
New Here ,
Jun 27, 2014

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I have the same problem and seeing you have not had an answer since april really puts me down

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Jun 27, 2014 1
New Here ,
Oct 14, 2014

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so how you fix it.i think the problem coming from the downloading file with multiple device.isnt?

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Oct 14, 2014 0
New Here ,
Oct 26, 2014

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I recently formatted windows, in doing so I had backed up my old Adobe Digital Editions library. /Documents/My Digital Editions/ I tried opening an ebook from my Google Book store by downloading. It prompted to login and I selected the option to authorize for this computer. After that I started to receive the error that everyone else got. I think opened up the digital library seeing my books there that I had copied over. It asked me to input my authorization information again. Then everything started to work and I'm not able to download again. Hope that helps.

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Oct 26, 2014 0
New Here ,
Dec 26, 2014

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the same problem how we can fix it?

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Dec 26, 2014 0
New Here ,
Jan 28, 2015

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Same issue here. Have you found a fix for it?

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Jan 28, 2015 0
New Here ,
Feb 15, 2015

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the same problem how we can fix it???????

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Feb 15, 2015 0
New Here ,
Feb 15, 2015

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Contact Google Play support. They'll reset the device limit and it'll work

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Feb 15, 2015 0
Community Beginner ,
Apr 01, 2015

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Apr 01, 2015 0
New Here ,
Jul 15, 2015

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I've contacted them and all I got was a link to this community forum

Interesting loop - community forum -> support -> community forum -> support -> ...

It seems the problem is not with the "device counter" as support told me that I still have some "activation counts" left.

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Jul 15, 2015 0
New Here ,
Oct 30, 2015

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Really, I disliked all those comments on the internet about the drm affecting only the people that buy content, until this... very.....day, I swear. I have lost one hour trying to figure out how to put an epub I just bought on google play on my nook simple touch and I ................

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Oct 30, 2015 0
Community Beginner ,
Sep 17, 2019

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Contacting Google is a waste!! I just tried doing that and I was told to contact Adobe!

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Sep 17, 2019 0