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E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

New Here ,
Oct 29, 2010

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I am getting this error and it is frustrating me. I need to access this book for my class and still have not gotten it. I have paid money for it and would like to use it sometime....

I installed this program on my friends computer and accessed the book. At the time, that was the only place I could download the book and read it. Now I would like to switch it to my computer so that I can do my homework and assignments at my place. I have looked and tried and everything you can ever imagine to fix it, but I still get the same error.

Please help!

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E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

New Here ,
Oct 29, 2010

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I am getting this error and it is frustrating me. I need to access this book for my class and still have not gotten it. I have paid money for it and would like to use it sometime....

I installed this program on my friends computer and accessed the book. At the time, that was the only place I could download the book and read it. Now I would like to switch it to my computer so that I can do my homework and assignments at my place. I have looked and tried and everything you can ever imagine to fix it, but I still get the same error.

Please help!

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Oct 29, 2010 0
New Here ,
Nov 04, 2010

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well I'm actually having the same trouble with my new ebook purchased. Help please !!!!!!!!!!!

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Nov 04, 2010 1
New Here ,
Nov 13, 2010

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I have almost the same problem. I bought an e-book and opened it in unauthorised ADE. After a day or two i remembered to authorise ADE so i did. However, i'm not allowed to open my e-book now.

Does anyone have a solution?

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Nov 13, 2010 0
Community Beginner ,
Nov 14, 2010

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The problem E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER is a result of:

- Downloading and associating book downloads with DigitalEdition and not having an AdobeID. (It get associated with an anonymous account)

- After creating a AdobeID the book can not be read with this new ID (It is already fulfilled with another anonumous user!)

+ So best thing to do is to remove the book, and ask the book seller a new download opportunity and associate the book with this new AdobeID.

So there is perfect logic to have this error. Adobe wil not solve this problem for you. Please contact the bookstore/bookseller!

We can complain about it but there is has no use: This is the digital book world, yes it would never happen with paperbooks. They never fall out of the shelves, but can not be copied that easy

Good luck, and have fun with your e-readers!

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Nov 14, 2010 1
New Here ,
Apr 16, 2011

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I am getting the same message on

my computer.

I have 2 books on ADE but can't seem to add any more.

I have quite a few books in my kobo library, but that's as far as they get.

I don't know what to do.

Can anyone help?

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Apr 16, 2011 0
New Here ,
Apr 17, 2011

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well I'm not sure completly but I've seen somewhere that message was caused by an unappropriate download or validation.

you should contact who sold you the ebook to solve. i did it to my e-seller and seems was the correct procedure. I'm in italy so i still await for result but you may be more lucky else where.

sent thru my iPad

Il giorno 17/apr/2011, alle ore 07:54, gypsygirl14 <forums@adobe.com> ha scritto:

I am getting the same message on

my computer.

I have 2 books on ADE but can't seem to add any more.

I have quite a few books in my kobo library, but that's as far as they get.

I don't know what to do.

Can anyone help?

>

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Apr 17, 2011 0
New Here ,
Apr 17, 2011

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Apr 17, 2011 0
Community Beginner ,
Apr 21, 2011

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"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."

This error message is a result of a several different issues:

  1. User has installed an Adobe ID on more than one machine
  2. User has modified the clocks on their computer
  3. User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
  4. User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.

Resolution: Follow these steps:

  1. Uninstall Adobe Digital Editions using one of these two methods:
    • Start > Programs > Adobe > Adobe Digital Editions > Uninstall
    • Start > Settings > Control Panel > Add Remove Programs
  2. Initiate Uninstall
  3. In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:
    • Start > Run > Regedit
  4. Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
  5. Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
  6. Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
    • C:\data\my digital editions
    • C:\my documents\my digital editions
  7. Delete any documents within these folders:
    • Restore > Tasks
    • Restore > Failed
  8. Re-install Adobe Digital Editions

This is the information I came across on the forums--hope it helps.

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Apr 21, 2011 4
New Here ,
Apr 21, 2011

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Apr 21, 2011 0
New Here ,
Nov 08, 2011

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I did try the exact steps you outlined. reinstalled, reactivated, and still unable to download my books from local library. I have been downloading books for over a year and never had this issue before upgrading my ADE.  I have struck out with Adobe support too.

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Nov 08, 2011 0
Community Beginner ,
Nov 08, 2011

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Do you have an Adobe ID? Have you reactivated your Adobe Digital

Editions with the Adobe ID? Did you use your Adobe ID when borrowing

e-books from your local library?

Perhaps the links to the books you borrowed are old--you will need to

get your library to refresh them.

My problem is that I used one e-mail ID as an Adobe ID and a second

one (for one site) when I bought e-books. Hence the problem.

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Nov 08, 2011 0
New Here ,
May 03, 2015

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I contacted the bookseller (kobo) and they said it is nothing to do with them it is an issue with Adobe.

I replied back with the information I have found on these forums because I have re-downloaded old books with no issue and also bought a new one from waterstones to double check and they all worked fine.  I have also told kobo this and am awaiting their result.  I told them to sort it or give a full refund.....now wait and see

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May 03, 2015 0
New Here ,
May 10, 2015

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I believe this issue is actually an Adobe issue.  I just gave a week of my life to attempting to download public library books to my Kobo. I, too, thought about returning my Kobo.  However, it came from Japan via ebay...and would have cost as much as I spent to return it to Japanese seller!  Anyway, I've found that the Kobo help people have superior IQs to those at Adobe.

Can't tell you how many Adobe chats I've attempted.  After I carefully describe my situation, I'll get something like, "May I know if you are having trouble signing in to Adobe?"   Arggh!  Can't tell you how many times I've been told to reset my password!

Anyway, this Error message about another user is definitely tied into the option that ADE gives you to sign in w/o authorizing your computer.  Then when you try to sync with your eReader, you can not. I've been successful with what was described above, namely, uninstalling Adobe completely and signing into a new download with a totally different ID and password.  It's all extremely frustrating and part of living in this crazy world.

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May 10, 2015 2
Community Beginner ,
Aug 09, 2015

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How did you reach Adobe Support?  I can not seem to find a phone number or a way to chat with adobe support.  I, like everyone on this site, am frustrated.

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Aug 09, 2015 0
Explorer ,
Aug 19, 2015

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Adobe Support was no help....they told me to go to the forum

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Aug 19, 2015 6
Community Beginner ,
Aug 19, 2015

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Did you use Twitter? I received tweets, texts & emails but not until I used the Twitter as suggested.

Sent from my iPad

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Aug 19, 2015 0
Community Beginner ,
Dec 09, 2015

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Quote: "The problem E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER is a result of:

- Downloading and associating book downloads with DigitalEdition and not having an AdobeID. (It get associated with an anonymous account)

- After creating a AdobeID the book can not be read with this new ID (It is already fulfilled with another anonumous user!)

+ So best thing to do is to remove the book, and ask the book seller a new download opportunity and associate the book with this new AdobeID.

So there is perfect logic to have this error. Adobe wil not solve this problem for you. Please contact the bookstore/bookseller!"

There's just one problem.  What if the ebook provider is your library and they have no clue how to fix this issue?

Any suggestions to fix this issue when you've got a faceless., non-techy library workers who know nothing about how this system works to help you "redownload the ACSM fi;e" but the system is done automatically through their library portal?

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Dec 09, 2015 0
New Here ,
Sep 09, 2016

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Thank you for suggesting this resolution. It worked like magic and now I have my ebook on my computer. Happy with the outcome. Cheers!

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Sep 09, 2016 0
New Here ,
Nov 15, 2017

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I'm also getting the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error!

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Nov 15, 2017 0
Community Beginner ,
Mar 09, 2018

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Thank you very much. But I didn't understand point n. 5, and i didn't find folders "Restore", "Tasks" and "Failed".

Thank you very much

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Mar 09, 2018 0
Community Beginner ,
Mar 09, 2018

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I've tried again. It works!

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Mar 09, 2018 0
New Here ,
Mar 02, 2014

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My computer with ADE died. I have a new computer, new install of ADE and could not authorized. I de-authorized and reauthorized. When I attempt to get my book from the library I get the dreaded E_LIC_ALEADY_FULLED_BY_ANOTHER_USER.

How do I get access to my authorized content?

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Mar 02, 2014 0
New Here ,
Aug 19, 2014

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I've got the same problem.

All that is not acceptable: first, I've paid with "good" money; second, I often need to change my computer...what should I do? Reset all the licences of my ebooks? Install/unistall, registry keys edit...this is a bad approach. If this is the drm solution to garantee sellers (and not buyers!), I'll be back to paper, or - better - I'll borrow the book from a library.

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Aug 19, 2014 3
New Here ,
May 17, 2015

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Solution:

  1. Open Adobe Digital Editions.
  2. Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
  3. Choose Help > Authorize Adobe Digital Editions with you Adobe account ID(e-mail) and pass.
  4. Open your document

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May 17, 2015 2
Community Beginner ,
Dec 09, 2015

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Quote: "

Solution:

  1. Open Adobe Digital Editions.
  2. Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
  3. Choose Help > Authorize Adobe Digital Editions with you Adobe account ID(e-mail) and pass.
  4. Open your document"

Yeah....and what do you do when that doesn't work after a dozen failed attempts?

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Dec 09, 2015 4
New Here ,
Jul 22, 2016

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Quote: "

Solution:

  1. Open Adobe Digital Editions.
  2. Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
  3. Choose Help > Authorize Adobe Digital Editions with you Adobe account ID(e-mail) and pass.
  4. Open your document"

Yeah....and what do you do when that doesn't work after a dozen failed attempts?

Agree - beware this solution!!

After de-authorising I get a message that this computer cannot be authorised using an ADOBE account that has already been used for another computer or device. !

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Jul 22, 2016 0
New Here ,
Jul 22, 2016

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I am also having this same issue.  I've tried the uninstall and clean up registry and re-install twice (the second time I rebooted before doing the reinstall).  I've deactivated and reactivated my computer.  I chatted with customer support and they were no help at all, sent me to this forum.  They claim the "experts" here on this forum will help me.  So what do I do now.  So now what?

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Jul 22, 2016 2
New Here ,
Aug 30, 2016

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Thank you for the help!

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Aug 30, 2016 0
Community Beginner ,
Mar 09, 2018

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I've tried several times, but it doesn't work. Thank you.

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Mar 09, 2018 0
New Here ,
Dec 05, 2015

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I received this error because I was using an AdobeID to access an OverDrive book. I don't know if there is a way to link the two.

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Dec 05, 2015 1