Highlighted

ebook freezes often

New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

I just got digital access to an ebook through campusebookstore and it freezes often. In the 1st hour of use, it froze at least 5 times. Campusebookstore says it is an Adobe issue, but provided me with the following steps to take:

  1. Delete the eBook from Adobe Digital Editions (ADE) and close the app.
  2. Search your computer for all eBooks and delete each copy you find.

    eBooks are usually found in
    [My] Documents > [My] Digital Editions.
  3. Delete the contents of the
    tasks
    and
    failed
    folders in
    [My] Documents > [My] Digital Editions > restore.
  4. Delete temporary internet files. This step is extremely important.
  5. Close and reopen your web browser.
  6. Try downloading the eBook again

I also uninstalled and reinstalled Adobe digital editions. Once done, I tried using the ebook again and within 5 minutes it had frozen again. I am using a windows laptop purchased last year. I have also looked for a means to contact adobe customer care, but I keep being routed to a page that does not seem to have any email address or phone number on it. Can someone give me that information, and/or tell me what I should do next?

Views

8

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

ebook freezes often

New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

I just got digital access to an ebook through campusebookstore and it freezes often. In the 1st hour of use, it froze at least 5 times. Campusebookstore says it is an Adobe issue, but provided me with the following steps to take:

  1. Delete the eBook from Adobe Digital Editions (ADE) and close the app.
  2. Search your computer for all eBooks and delete each copy you find.

    eBooks are usually found in
    [My] Documents > [My] Digital Editions.
  3. Delete the contents of the
    tasks
    and
    failed
    folders in
    [My] Documents > [My] Digital Editions > restore.
  4. Delete temporary internet files. This step is extremely important.
  5. Close and reopen your web browser.
  6. Try downloading the eBook again

I also uninstalled and reinstalled Adobe digital editions. Once done, I tried using the ebook again and within 5 minutes it had frozen again. I am using a windows laptop purchased last year. I have also looked for a means to contact adobe customer care, but I keep being routed to a page that does not seem to have any email address or phone number on it. Can someone give me that information, and/or tell me what I should do next?

Views

9

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 15, 2020 0

Have something to add?

Join the conversation