Erase Authorization without password

New Here ,
Sep 05, 2015

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I am trying to erase my authorization to change it - as I keep getting a Check Authorization error when I try to load new library books - but cannot remember the password to the account. I have signed back into Adobe on line and changed the password but this did not help.

Is there some way to erase the authorization without the password?

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ADE authorization, Nook

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New Here ,
Sep 15, 2015

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I get exactly the same problem. The customer support staff was really not helpful at all.

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Community Beginner ,
Nov 12, 2015

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Did you ever resolve the problem as I am having the exact same issue.

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LEGEND ,
Nov 12, 2015

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Do you used Windows or Macintosh?

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Community Beginner ,
Nov 13, 2015

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Eureka!  I finally did it and everything is running smoothly.  I did the following;

1.  Uninstalled 4.5 ADE

2.  Installed the older version of 3.0 ADE

3.  Then brought up the screen showing authorization information.  Then pressed Ctrl, Shift (or arrow up key), and D and that completed the de-authorization. This   method only works on the older version.

4.  Then I uninstalled the 3.0 version and added the 4.5 version back on.  This time when I authorized it, I wrote down my I.D. and password, lest I forget.

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New Here ,
Dec 01, 2020

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Hi, I have this big problem for many years and I can't use my reader book Kobo.

Do you use Mac for your solution?

Thank you

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New Here ,
Feb 20, 2021

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This method worked for me. Thanks for your help.

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Contributor ,
Nov 16, 2015

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You can do this without having to reinstall ADE or change versions.

You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


On Windows it can be found here:
Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

Search for the following folder:
HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

The 'Activation' folder can be entirely deleted.

Restart ADE and it should be deactivated at this point.

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Community Beginner ,
Nov 16, 2015

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Thank you. I will keep that info for future use. I was able to fix it in my convoluted way, but it took far too much time.

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