Erase Authorization without password

[robertao14043846]

I am trying to erase my authorization to change it - as I keep getting a Check Authorization error when I try to load new library books - but cannot remember the password to the account. I have signed back into Adobe on line and changed the password but this did not help.

Is there some way to erase the authorization without the password?

[Marc_Duhamel]

I get exactly the same problem. The customer support staff was really not helpful at all.

[bonniew65867206]

Did you ever resolve the problem as I am having the exact same issue.

[Nanaky]

Do you used Windows or Macintosh?

[bonniew65867206]

Eureka!  I finally did it and everything is running smoothly.  I did the following;

1.  Uninstalled 4.5 ADE

2.  Installed the older version of 3.0 ADE

3.  Then brought up the screen showing authorization information.  Then pressed Ctrl, Shift (or arrow up key), and D and that completed the de-authorization. This   method only works on the older version.

4.  Then I uninstalled the 3.0 version and added the 4.5 version back on.  This time when I authorized it, I wrote down my I.D. and password, lest I forget.

[Monique5EFE]

Hi, I have this big problem for many years and I can't use my reader book Kobo.

Do you use Mac for your solution?

Thank you

[greghollland]

This method worked for me. Thanks for your help.

[defaultalrsz3e5n732]

Awesome solution, well explained. It worked like a charm. 🙂
Many thanks!

[jonathanc52568814]

as of 2022, problem is now ADE 3.0 won't run on mac devices. Forces you to install 4.511 even if you are able to find the ADE 3.0 download. 

[cselhost]

You can do this without having to reinstall ADE or change versions.

You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.

On Windows it can be found here:
Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

Search for the following folder:
HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

The 'Activation' folder can be entirely deleted.

Restart ADE and it should be deactivated at this point.

[bonniew65867206]

Thank you. I will keep that info for future use. I was able to fix it in my convoluted way, but it took far too much time.

[Stéphanie15D5]

I had the same issue and deleting the registry key you mentionned worked like a charm 🙂

Thanks !

P.S. I also contacted support and they wanted me to buy the creative cloud upgrade!  I'm not going to pay to read free books from the library!

[RMVIMA]

Thank you cselhost.  Your fix worked - ending hours of frustration!

Cheers