Erased & New Authorisation

[kerrynh12148572]

I've been having difficulty downloading library ebooks, so it was suggested I erase my Adobe ID authorisation on my computer & then go through the process of authorising again.  So I erased my Adobe ID authorisation, & then when I tried to do a new authorisation using the same Adobe ID & password, the message came back that I can only authorise this computer with an Adobe ID that hasn't been used to previously authorise any other computer or device.  Wondering what my options are now?

[Nanaky]

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

[kerrynh12148572]

Many thanks Nanaky for your help…it worked but I couldn’t find the ‘correct’ to click below your answer…so could you please click for me, Kerryn