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Erased & New Authorisation

New Here ,
Jan 30, 2018

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I've been having difficulty downloading library ebooks, so it was suggested I erase my Adobe ID authorisation on my computer & then go through the process of authorising again.  So I erased my Adobe ID authorisation, & then when I tried to do a new authorisation using the same Adobe ID & password, the message came back that I can only authorise this computer with an Adobe ID that hasn't been used to previously authorise any other computer or device.  Wondering what my options are now?

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Erased & New Authorisation

New Here ,
Jan 30, 2018

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I've been having difficulty downloading library ebooks, so it was suggested I erase my Adobe ID authorisation on my computer & then go through the process of authorising again.  So I erased my Adobe ID authorisation, & then when I tried to do a new authorisation using the same Adobe ID & password, the message came back that I can only authorise this computer with an Adobe ID that hasn't been used to previously authorise any other computer or device.  Wondering what my options are now?

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Jan 30, 2018 0
LEGEND ,
Jan 31, 2018

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Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

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Jan 31, 2018 0
New Here ,
Jan 31, 2018

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Many thanks Nanaky for your help…it worked but I couldn’t find the ‘correct’ to click below your answer…so could you please click for me, Kerryn

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Jan 31, 2018 0