eReader says it is not authorized by ADE (but it is)

New Here ,
Mar 14, 2019

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Hello,

I have a Kobo Aura H2O and I am having a problem with renting library ebooks.

ADE on my laptop says it is authorized, and says the Kobo is authorized. I am able to drag the ebook file into the Kobo on ADE, but when I try to open the ebook file on the Kobo it says "your ereader is not authorized to open this book" and "because you previously deauthorized your ereader, you need to reimport the book using ADE."

I have reimported the book and it still isn't working. I spoke to the Kobo help line and they say it is an ADE issue and I should troubleshoot here. I do not understand why ADE on the laptop says the Kobo is authorized, but the Kobo itself is saying it is not authorized with ADE.

I did a factory reset on the Kobo and reimported the ebook file to ADE and I am still have the same problem.

I would greatly appreciate help and advice, thanks.

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