Error! Check Activation. What do I do?

Community Beginner ,
Apr 29, 2015 Apr 29, 2015

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Hi, I have installed ADE v3 with Firefox. I have authorized my computer and my e-reader. When I try to load books, I get "Error! Check Activation." Anyone else have same problem?

Thanks.

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Adobe Employee ,
Apr 29, 2015 Apr 29, 2015

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For this problem, you need to de-authorize and Authorize ADE again

Mac OS

  1. Open Adobe Digital Editions.
  2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Open Adobe Digital Editions and reauthorize. [Help->Authorize Computer]

Windows:

  1. Open Adobe Digital Editions.
  2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Open Adobe Digital Editions and reauthorize. [Help->Authorize Computer]

Hope this works !!

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Community Beginner ,
Apr 30, 2015 Apr 30, 2015

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Thank you! Well, it worked in that it got rid of that error msg but now I have another one!

"Error getting license. License Server Communication Problem: E_ADEPT_REQUEST_EXPIRED."

What should I do for this one?

Thanks.

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Adobe Employee ,
May 01, 2015 May 01, 2015

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Please refer to URL:

Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions

Hope this helps !!

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Community Beginner ,
May 01, 2015 May 01, 2015

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Hi, the link you sent me to says that either my clock, date and/or time zone on my computer are incorrect. They were all fine. So I closed down ADE, deleted the books from my harddrive and downloaded them again from the library. I was able to open then in ADE and transfer them to my e-reader. Thank you!

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New Here ,
Feb 22, 2021 Feb 22, 2021

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G'day,  Simply reload the *acsm files because their date has expired if you waited more thsan a full day to install them... i.e. re-download the files you want to install in ADE ... CIAO

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Community Beginner ,
Apr 30, 2015 Apr 30, 2015

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I have the "Error!  Check Activation." message as well, however when I try to deactivate, it says, "Unable to erase activation.  Please try again after some time."  I have tried at various times for two days.  This is on a laptop running Windows 8.1.  I tried removing authorization from my old laptop (Windows 7) with the same activation account and had no problems.   I tried using V3.0, and had the same error.  I have the Overdrive software downloaded and can open the files with that, however when I try to open the same ebook file on the other laptop, it will not open them and gives and ID error.  Any ideas?

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Adobe Employee ,
May 01, 2015 May 01, 2015

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If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Hope this works !!

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Community Beginner ,
May 01, 2015 May 01, 2015

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Below Adept in the file tree, there is also Device and Activation (see attached screenshot).  I assume these have to do with my CS5 Creative Suite software.  Should I still delete the whole Adept file?

regedit.png

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Adobe Employee ,
May 03, 2015 May 03, 2015

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Try deleting "Activation" key first.

1. Delete the activation key

2. Launch ADE

3. Authorize ADE

Thanks

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Thanks. Had this issue on version 4.5. So annoying you have to go digging in registry to fix this.

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Hi!

 

I have already delete Adept key file but it's still no option at the program to insert new authorization at my computer. Do I miss any step?

Cristina15A7_0-1617112388634.png

Cristina15A7_1-1617112463884.png

 

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New Here ,
Nov 27, 2019 Nov 27, 2019

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Thank you it works !!!

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Thank you, shreya! You saved my day.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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bonjour, concernant adobe digital edition, une question, svp :

-  j'ai chez mon libraire, des livres .epub, et des livres .acsm
mon problème est avec les livres pour lesquels on ne me donne que un lien .acsm

-  les .acsm doivent-ils être lus toujours en ligne sur web actif, ou peut-on les télécharger sur un appareil (tablette, ordi ou tel portable par exemple), pour les lire hors connexion, ce qui est plus confortable si la connexion est mauvaise ?
merci d'avance

 

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New Here ,
Feb 25, 2021 Feb 25, 2021

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hi!

 

No, it has nothing to do with the internet or being online. When you download an acsm file, it will open in ADE and convert it to an epub, then connect your ereader, and put the book on there. You never need internet to read a book you have downloaded.

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New Here ,
Feb 26, 2021 Feb 26, 2021

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thank you very much Hi !!

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