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Error! Check Activation. What do I do?

New Here ,
Apr 29, 2015

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Hi, I have installed ADE v3 with Firefox. I have authorized my computer and my e-reader. When I try to load books, I get "Error! Check Activation." Anyone else have same problem?

Thanks.

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Error! Check Activation. What do I do?

New Here ,
Apr 29, 2015

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Hi, I have installed ADE v3 with Firefox. I have authorized my computer and my e-reader. When I try to load books, I get "Error! Check Activation." Anyone else have same problem?

Thanks.

TOPICS
Kobo editions

Views

9.9K

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Apr 29, 2015 0
Adobe Employee ,
Apr 29, 2015

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For this problem, you need to de-authorize and Authorize ADE again

Mac OS

  1. Open Adobe Digital Editions.
  2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Open Adobe Digital Editions and reauthorize. [Help->Authorize Computer]

Windows:

  1. Open Adobe Digital Editions.
  2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Open Adobe Digital Editions and reauthorize. [Help->Authorize Computer]

Hope this works !!

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Apr 29, 2015 2
New Here ,
Apr 30, 2015

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Thank you! Well, it worked in that it got rid of that error msg but now I have another one!

"Error getting license. License Server Communication Problem: E_ADEPT_REQUEST_EXPIRED."

What should I do for this one?

Thanks.

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Apr 30, 2015 0
Adobe Employee ,
May 01, 2015

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Please refer to URL:

Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions

Hope this helps !!

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May 01, 2015 0
New Here ,
May 01, 2015

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Hi, the link you sent me to says that either my clock, date and/or time zone on my computer are incorrect. They were all fine. So I closed down ADE, deleted the books from my harddrive and downloaded them again from the library. I was able to open then in ADE and transfer them to my e-reader. Thank you!

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May 01, 2015 0
Community Beginner ,
Apr 30, 2015

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I have the "Error!  Check Activation." message as well, however when I try to deactivate, it says, "Unable to erase activation.  Please try again after some time."  I have tried at various times for two days.  This is on a laptop running Windows 8.1.  I tried removing authorization from my old laptop (Windows 7) with the same activation account and had no problems.   I tried using V3.0, and had the same error.  I have the Overdrive software downloaded and can open the files with that, however when I try to open the same ebook file on the other laptop, it will not open them and gives and ID error.  Any ideas?

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Apr 30, 2015 1
Adobe Employee ,
May 01, 2015

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If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Hope this works !!

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May 01, 2015 1
Community Beginner ,
May 01, 2015

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Below Adept in the file tree, there is also Device and Activation (see attached screenshot).  I assume these have to do with my CS5 Creative Suite software.  Should I still delete the whole Adept file?

regedit.png

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May 01, 2015 0
Adobe Employee ,
May 03, 2015

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Try deleting "Activation" key first.

1. Delete the activation key

2. Launch ADE

3. Authorize ADE

Thanks

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May 03, 2015 0
New Here ,
Nov 27, 2019

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Thank you it works !!!

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Nov 27, 2019 0
New Here ,
Oct 16, 2020

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Thank you, shreya! You saved my day.

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Oct 16, 2020 0