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Error check activation

Community Beginner ,
Oct 23, 2014

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I just downloaded adobe digital editions. When I go to download my library book and open it with the program I get a message "error check activation". Help I don't know what to do. Everything is authorized but I don't know how I correct the error.

Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

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Error check activation

Community Beginner ,
Oct 23, 2014

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I just downloaded adobe digital editions. When I go to download my library book and open it with the program I get a message "error check activation". Help I don't know what to do. Everything is authorized but I don't know how I correct the error.

Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

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Oct 23, 2014 3
Participant ,
Oct 23, 2014

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Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

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Oct 23, 2014 3
Community Beginner ,
Oct 24, 2014

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That worked. Thanks so much. Very helpful.

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Oct 24, 2014 0
Community Beginner ,
Mar 30, 2015

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Hello, my day, I try to delete, authorization and recover after but in my case (ctrl + shift + D) its not working

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Mar 30, 2015 0
Participant ,
Apr 28, 2015

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@johanne45 Go to library and try

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Apr 28, 2015 0
New Here ,
Sep 01, 2015

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how do I de-authorize?

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Sep 01, 2015 0
New Here ,
Oct 24, 2014

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I have the same error. How do I de-authorize it?

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Oct 24, 2014 0
Community Beginner ,
Oct 25, 2014

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When the Adobe Digital Editions is open go under Help and choose Erase Authorization.

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Oct 25, 2014 0
New Here ,
Oct 25, 2014

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I have tried de authorizing and re authorizing but I am still getting the same message. What should I do now?

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Oct 25, 2014 0
New Here ,
Nov 04, 2014

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Same here.  I'm computer savvy, but new to ADE.  I've downloaded two links using the publishers processes, but ADE 4.0.1 running on my Win7 laptop always gives the same little error box: "Error! Check Activation."  De-authorizing and re-authorizing made no difference.  Interestingly, I was able to retrieve the same two pdf books using my desktop running the slightly older ADE 4.0 without any issues, but can't even get them to the laptop using my Adobe ID.  What next?

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Nov 04, 2014 0
New Here ,
Nov 04, 2014

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Ok, I got it working but there's an additional step.  You have to exit and re-run ADE after de-auth/re-auth for the changes to take effect.

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Nov 04, 2014 0
New Here ,
Feb 08, 2015

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Yay! This worked! had to go to library mode for it to give me the option to erase authorization. Re-authorized and now it's working.Thanks for your help guys!

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Feb 08, 2015 0
New Here ,
Jun 11, 2016

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So what do you do if up deactivate and try to reauthorize but it has your old email address?  I changed my address under my acct but it doesn't let me change it on the device.  So frustrated

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Jun 11, 2016 0
New Here ,
Dec 27, 2016

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Thank you so much.  It worked for me.  I was missing that addition step.

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Dec 27, 2016 0
New Here ,
Nov 05, 2014

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Hi, I am also having this problem, however when I click on the help tab, I cannot select the Eraze authorization option !?!? Any ideas why? Or how I can change it?

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Nov 05, 2014 1
Participant ,
Nov 07, 2014

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If you are not able to select Erase authorization, then that means that your computer is not authorized at all!

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Nov 07, 2014 0
Adobe Employee ,
Nov 07, 2014

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Nov 07, 2014 3
New Here ,
Dec 03, 2014

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I have the same problem (Windows 7) re the Error: Check Activation message; I will de-authorize and then reauthorize and see if that solves the problem; when I enter my Adobe ID and password, do I use my Adobe password, or the password I use for Barnes and Noble (which is linked to ADE for my Nook)?  THX

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Dec 03, 2014 0
New Here ,
Dec 08, 2014

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Thank you.  Deauthorizing worked.  Now I have my books.

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Dec 08, 2014 0
Community Beginner ,
Dec 09, 2014

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None of these actions work for me. Also re-installing ADE 3.0 doesn't work. Anything else I could try before I throw the lot out of the window?

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Dec 09, 2014 1