Error check activation

Community Beginner ,
Oct 23, 2014

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I just downloaded adobe digital editions. When I go to download my library book and open it with the program I get a message "error check activation". Help I don't know what to do. Everything is authorized but I don't know how I correct the error.

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1 Correct Answer

Participant , Oct 23, 2014
Prabhanjan Participant , Oct 23, 2014
Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

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Participant ,
Oct 23, 2014

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Please try de authorizing and then re authorize(do this only if you remember your ID and password). Hope this helps.

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Community Beginner ,
Oct 24, 2014

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That worked. Thanks so much. Very helpful.

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Community Beginner ,
Mar 30, 2015

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Hello, my day, I try to delete, authorization and recover after but in my case (ctrl + shift + D) its not working

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Participant ,
Apr 28, 2015

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@johanne45 Go to library and try

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New Here ,
Sep 01, 2015

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how do I de-authorize?

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New Here ,
Oct 24, 2014

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I have the same error. How do I de-authorize it?

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Community Beginner ,
Oct 25, 2014

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When the Adobe Digital Editions is open go under Help and choose Erase Authorization.

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New Here ,
Oct 25, 2014

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I have tried de authorizing and re authorizing but I am still getting the same message. What should I do now?

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New Here ,
Nov 04, 2014

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Same here.  I'm computer savvy, but new to ADE.  I've downloaded two links using the publishers processes, but ADE 4.0.1 running on my Win7 laptop always gives the same little error box: "Error! Check Activation."  De-authorizing and re-authorizing made no difference.  Interestingly, I was able to retrieve the same two pdf books using my desktop running the slightly older ADE 4.0 without any issues, but can't even get them to the laptop using my Adobe ID.  What next?

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New Here ,
Nov 04, 2014

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Ok, I got it working but there's an additional step.  You have to exit and re-run ADE after de-auth/re-auth for the changes to take effect.

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New Here ,
Feb 08, 2015

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Yay! This worked! had to go to library mode for it to give me the option to erase authorization. Re-authorized and now it's working.Thanks for your help guys!

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New Here ,
Dec 27, 2016

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Thank you so much.  It worked for me.  I was missing that addition step.

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New Here ,
Jun 11, 2016

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So what do you do if up deactivate and try to reauthorize but it has your old email address?  I changed my address under my acct but it doesn't let me change it on the device.  So frustrated

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New Here ,
Nov 05, 2014

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Hi, I am also having this problem, however when I click on the help tab, I cannot select the Eraze authorization option !?!? Any ideas why? Or how I can change it?

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Participant ,
Nov 07, 2014

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If you are not able to select Erase authorization, then that means that your computer is not authorized at all!

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Adobe Employee ,
Nov 07, 2014

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New Here ,
Dec 03, 2014

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I have the same problem (Windows 7) re the Error: Check Activation message; I will de-authorize and then reauthorize and see if that solves the problem; when I enter my Adobe ID and password, do I use my Adobe password, or the password I use for Barnes and Noble (which is linked to ADE for my Nook)?  THX

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New Here ,
Dec 08, 2014

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Thank you.  Deauthorizing worked.  Now I have my books.

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Community Beginner ,
Dec 09, 2014

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None of these actions work for me. Also re-installing ADE 3.0 doesn't work. Anything else I could try before I throw the lot out of the window?

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Community Beginner ,
Dec 09, 2014

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Finally found the solution!

It's important to not only de-authorize the device, but also the computer. This can only be done by opening ADE, clicking Help and then Ctrl-Shift-D. Afterwards, re-authorize the pc again and it should work fine.

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New Here ,
Jan 04, 2015

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This worked for me. After erasing the authorization in the help menu and then re-authorizing, I was able to add my 2 Adobe Content Server Message (.acsm) books.

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New Here ,
May 21, 2016

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Thanks @judithlang !

Like you I did not have the option in the helpmenu to "de-authorize".

Adobe must have forgotten to show this option in the help-menu, or to delete the keyboard-shortcut.

I guess it's a translation error.

Adobe, please test local instances of ADE better. The world does not end at the borders of America or GB.

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New Here ,
May 11, 2020

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Hello, I have been trying to install / uninstall and reinstall Adobe digital for more than 3 hours to be able to borrow digital books and I constantly had an "Error Check Activation" message. It's really your thing that allowed me to settle everything. Thank you so much!!!

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New Here ,
Jan 02, 2015

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I've been getting this error as well and none of the above has helped.

I've de-authorized, uninstalled, then reinstalled and re-authorized and restarted the PC and am still getting this error.

I'm able to download a book from the Kobo store, but cannot get a library e-book added to the ADE library for transfer to my mother's Kobo.

Her computer is Win8.1 and ADE 4.0.2.

Any other solutions out there?

Thank you,

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