Error E-licence Already fulfilled by another user

New Here ,
Oct 22, 2019 Oct 22, 2019

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Hi

I have only one account and I am trying to oper an ebook that I have just bought, but it gives me the following error: "E-licence Already fulfilled by another user". What should I do to sort this out?

 

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New Here ,
Nov 05, 2019 Nov 05, 2019

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I'm having the same problem. 

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