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Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

New Here ,
Sep 25, 2020

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Hi,

 

Yesterday I bought a book, downloaded the ascm file and when opening it in Adobe Digital Editions I got the error:

 

Error getting License. License Server

Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

 

and I'm unable to open / read the book.  The last time I successfully bought and opened a book was in June 2020. I think I changed the main email address and possibly the password for my Adobe Id between June and now. I'm not sure if that's the issue?

 

Next I tried to de-authorise (Erase Computer Authorisation) and I see indeed that the drop down email address is the one I used before with my Adobe Id not my currently used email address. I first tried using my current Adobe Id password to de-authorise and next my previously used password (I have the password history in 1password) but both don't work.  I get the error message: "Unable to Erase Authorization. Please try again after some time."

 

I also tried to change the main email for my Adobe Id back to the previous email address, the same as I see in the ADE dropdown, but with same result. I'm unable to unauthorise my computer.

 

I can successfully log into my Adobe Id Account from the Adobe website and I have an active Photography plan.

 

I bought the book yesterday but I can't read it. I spent several hours trying to find out what's wrong.  I don't want to create a new Adobe Id because I have several books associated with the old Adobe Id that I don't want to lose access to. What should I do? 

 

Thanks,

Kristof

TOPICS
ACSM files, ADE authorization, Deauthorization

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Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

New Here ,
Sep 25, 2020

Copy link to clipboard

Copied

Hi,

 

Yesterday I bought a book, downloaded the ascm file and when opening it in Adobe Digital Editions I got the error:

 

Error getting License. License Server

Communication Problem:

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

 

and I'm unable to open / read the book.  The last time I successfully bought and opened a book was in June 2020. I think I changed the main email address and possibly the password for my Adobe Id between June and now. I'm not sure if that's the issue?

 

Next I tried to de-authorise (Erase Computer Authorisation) and I see indeed that the drop down email address is the one I used before with my Adobe Id not my currently used email address. I first tried using my current Adobe Id password to de-authorise and next my previously used password (I have the password history in 1password) but both don't work.  I get the error message: "Unable to Erase Authorization. Please try again after some time."

 

I also tried to change the main email for my Adobe Id back to the previous email address, the same as I see in the ADE dropdown, but with same result. I'm unable to unauthorise my computer.

 

I can successfully log into my Adobe Id Account from the Adobe website and I have an active Photography plan.

 

I bought the book yesterday but I can't read it. I spent several hours trying to find out what's wrong.  I don't want to create a new Adobe Id because I have several books associated with the old Adobe Id that I don't want to lose access to. What should I do? 

 

Thanks,

Kristof

TOPICS
ACSM files, ADE authorization, Deauthorization

Views

65

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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One more interesting thing. I also tried renaming my ~/Library/Application Support/Adobe/Digital Editions/activation.dat file so I could re-authorize in ADE and next I tried authorizing with my current working Adobe Id + password (that I used to post this message) but that also didn't work. I got the error: "Incorrect login ID or password for the selected eBook vendor. Please try again.". eBook Vendor = Adobe Id.

 

Please tell me how I can fix the authorisation in Digital Editions for the account I've been using for so long so I don't lose access to all the books I bought in the past.

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