Error getting License

New Here ,
Jun 16, 2019 Jun 16, 2019

Copy link to clipboard

Copied

Unable to download on Digital Editions.

I am getting the error message: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

I deauthorized and reauthorized both my tablet and computer with the same ID and password. Finally I changed my password but to no avail.

The error message is still coming. Thank you for your help!

Views

160

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2019 Jun 19, 2019

Copy link to clipboard

Copied

Hi, I have the same issue. Did you find a solution? Thanks.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2019 Jun 19, 2019

Copy link to clipboard

Copied

I learned from Adobe Help that someone have downloaded the same book before me and therefore the bookseller should send me another ACSM token. I contacted the bookseller but it did not respond

yet so I can’t confirm the success of this diagnostic.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 23, 2019 Jun 23, 2019

Copy link to clipboard

Copied

Thank you! I contacted the book seller and they refreshed my bookshelf. Then I downloaded again, and I was able to add it to Digital Editions, and then onto my e-book reader.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines