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error message

New Here ,
Sep 22, 2014

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I was in BC and was trying to download a book from free Library with adobe digital.  It would not let me download. Kept giving an error message then I went on live chat and someone helped me download my book. However now I am back home and can't download my books on my computer. Keep getting error message  Error getting License   License Server Communication error. Talked to live chat yesterday and they said to call on Monday that I needed a product specialist. Well today is Monday and Live chat has disappeared.  Go figure.  Also the books I borrowed when I was in BC show as borrowed in Free Library but do not show on my adobe edition so I can't return them.

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error message

New Here ,
Sep 22, 2014

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I was in BC and was trying to download a book from free Library with adobe digital.  It would not let me download. Kept giving an error message then I went on live chat and someone helped me download my book. However now I am back home and can't download my books on my computer. Keep getting error message  Error getting License   License Server Communication error. Talked to live chat yesterday and they said to call on Monday that I needed a product specialist. Well today is Monday and Live chat has disappeared.  Go figure.  Also the books I borrowed when I was in BC show as borrowed in Free Library but do not show on my adobe edition so I can't return them.

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Participant ,
Sep 22, 2014

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Below the message " Error getting License   License Server Communication error.", it will also throw an error code. Can you please post the error message that you are receiving

Thanks

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New Here ,
Sep 24, 2014

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Error Message is     E_AUTH_Bad _Device_Key_OR_PKS12

Also reads  Error getting license   License Server Communication problem

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New Here ,
Sep 24, 2014

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error message E_AUTH_BAD_DEVICE_KEY_OR_PKCS12 Error getting license

License Server Communication problem

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Participant ,
Sep 24, 2014

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Hi,

If you remember your authorization ID and password, try de authorizing ( Select “Help”  option under Menu Bar and then “Erase Authorization” ), and then re authorize your device again.

This should solve the issue.

Thanks!

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New Here ,
Sep 25, 2014

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I am sorry I don't understand do you mean the Help on the adobe icon? If so

there doesn't seem to be a place to deauthorize.

Thank you

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Participant ,
Sep 28, 2014

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Hit Ctrl+Shift+D(on win ) or Cmd+Shift+D (on mac) to deauthorize your PC.

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New Here ,
Sep 29, 2014

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TY

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New Here ,
Mar 31, 2016

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Thanks a lot! This worked for me

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New Here ,
Sep 24, 2014

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By the way BC stands for British Columbia in Canada. Think I caused some confusion using the abbreviation. Sorry

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