errors were encountered in this item

New Here ,
Mar 19, 2018

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Wow.  Used your software less than a week, now getting 'errors were encountered in this item' (that's helpful).  Redownloaded book - still error message.

Unistalled and reinstalled Digital Editions - wouldn't even open your Getting Started guide......

Downloaded Calibre (which I knew should have done in first place) - it works!

Rubbish, Adobe.

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New Here ,
Mar 19, 2018

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I have the same problem. 😕 terrible. I've reinstalled it and installed it a  few times but ye.
Just rubbish that i can't even contact anyone nor does it allow me to see what kind of error it is.
Like "unknown permission error" say what?!?!

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New Here ,
Mar 19, 2018

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I also have just encountered this problem tonight after using the system successfully for two weeks.  I did all the usually things such as restarting, uninstalling and reinstalling, trying another book, trying to return the book but no luck.  I also found it difficult to find a solution to this or any relevant information.  Adobe it sounds like you need to investigate and give us a solution.  It is very frustrating to say the least. 

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New Here ,
Mar 19, 2018

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I have the same error. Installed and downloaded a ebook. All was fine last night. Today I get error message about item epub. I can't even open the welcome ebook. I also removed ebook and could not even add it back, uninstalled Digital reader program and reinstalled. Tried to unauthorise the computer and that does not even allowe me to do so.....

So no access to my ebook now....And I am not tech savy...so no idea what to do anymore. Adobe team, plz help...

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New Here ,
Mar 19, 2018

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Download Calibre for now. It is free.  Make sure to get from their website, not third party. It is safe but scan with your antivirus after downloading before installing if you are worried.

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New Here ,
Mar 19, 2018

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Hi Stephen

Thanx for the help, however this ebook is purchased as an abobe content...not sure how or why...keeps opening only in Adobe. I hope the team gets back to us all asap. But thank you for trying to help. Much appreciated

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New Here ,
Mar 19, 2018

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I have just loaded the so called update for ADE and I get an error on all my digital editions ... I am also unable to uninstall - what is going woring at Adobe?

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Community Beginner ,
Mar 19, 2018

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It seems like we are all experiencing this on the same day. Is this wide spread? I need to do my homework and my text book is only on digital editions lmao

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Community Beginner ,
Mar 19, 2018

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@adobe please halp

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Most Valuable Participant ,
Mar 19, 2018

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This is a public forum with "some" Adobe staff participation, use the links below to make a report

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

-or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

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Community Beginner ,
Mar 19, 2018

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Digital Editions isn't even in the bug report list 

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New Here ,
Mar 19, 2018

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I could read most of my books this morning--this evening I get "Errors were encountered with this item" for ALL my books.

I NEED THE BOOKS

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New Here ,
Mar 19, 2018

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I have the same issue. I downloaded Adobe 3.0 (here, under "additional downloads": Adobe Digital Editions | Download ) and it works. For those of you who need access to their books right away, I'd suggest doing that until there's a fix for the current version.

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New Here ,
Mar 19, 2018

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Thanks for this hint. It works for some, but not all my books.

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New Here ,
Mar 20, 2018

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Doesn't work for me unfortunately. I can read the sample books now but not the ones I bought. Instead of the origional error message I get now this on version 3.0: "Error. Check Activation".

Tried to Unauthorize in order to to re-authorize but the funcion is not working. If this isn't being fixed until tmrw. I'll return my books. Just having them on my computer without being able to use them doesn't serve me any good.

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Community Beginner ,
Mar 19, 2018

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The problem is in the latest release 4.5.7.181275 -- a temporary solution is 'If you roll your clock back to earlier this morning or a previous date, then Adobe Digital Editions 4.5.7.181275 works properly.'  (thanks to Wh0isTh3D0ct0r in the thread 'Authorization window is not opening'  --let's hope Adobe fixes it soon!!

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New Here ,
Mar 19, 2018

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Thank you so much for that tip - worked perfectly. Changed date to two days ago and all books now open.

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New Here ,
Mar 27, 2018

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THIS WORKS DO IT

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New Here ,
Mar 20, 2018

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I downloaded version 4.5.6 from Adobe Digital Editions | Download  and that did the trick for me.

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New Here ,
Mar 20, 2018

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Thank you! Yes, all my books are working fine now. What a relief!

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Explorer ,
Apr 25, 2018

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I've got the same problem.  I'll be interested to see if the older version fixes this.  It would be nicer if someone from Adobe could say something about this.

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