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errors were encountered in this item

New Here ,
Mar 19, 2018

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Wow.  Used your software less than a week, now getting 'errors were encountered in this item' (that's helpful).  Redownloaded book - still error message.

Unistalled and reinstalled Digital Editions - wouldn't even open your Getting Started guide......

Downloaded Calibre (which I knew should have done in first place) - it works!

Rubbish, Adobe.

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errors were encountered in this item

New Here ,
Mar 19, 2018

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Wow.  Used your software less than a week, now getting 'errors were encountered in this item' (that's helpful).  Redownloaded book - still error message.

Unistalled and reinstalled Digital Editions - wouldn't even open your Getting Started guide......

Downloaded Calibre (which I knew should have done in first place) - it works!

Rubbish, Adobe.

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Mar 19, 2018 1
New Here ,
Mar 19, 2018

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I have the same problem. 😕 terrible. I've reinstalled it and installed it a  few times but ye.
Just rubbish that i can't even contact anyone nor does it allow me to see what kind of error it is.
Like "unknown permission error" say what?!?!

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Mar 19, 2018 2
New Here ,
Mar 19, 2018

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I also have just encountered this problem tonight after using the system successfully for two weeks.  I did all the usually things such as restarting, uninstalling and reinstalling, trying another book, trying to return the book but no luck.  I also found it difficult to find a solution to this or any relevant information.  Adobe it sounds like you need to investigate and give us a solution.  It is very frustrating to say the least. 

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Mar 19, 2018 0
New Here ,
Mar 19, 2018

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I have the same error. Installed and downloaded a ebook. All was fine last night. Today I get error message about item epub. I can't even open the welcome ebook. I also removed ebook and could not even add it back, uninstalled Digital reader program and reinstalled. Tried to unauthorise the computer and that does not even allowe me to do so.....

So no access to my ebook now....And I am not tech savy...so no idea what to do anymore. Adobe team, plz help...

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Mar 19, 2018 0
New Here ,
Mar 19, 2018

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Download Calibre for now. It is free.  Make sure to get from their website, not third party. It is safe but scan with your antivirus after downloading before installing if you are worried.

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Mar 19, 2018 0
New Here ,
Mar 19, 2018

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Hi Stephen

Thanx for the help, however this ebook is purchased as an abobe content...not sure how or why...keeps opening only in Adobe. I hope the team gets back to us all asap. But thank you for trying to help. Much appreciated

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Mar 19, 2018 0
New Here ,
Mar 19, 2018

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I have just loaded the so called update for ADE and I get an error on all my digital editions ... I am also unable to uninstall - what is going woring at Adobe?

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Mar 19, 2018 0
Community Beginner ,
Mar 19, 2018

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It seems like we are all experiencing this on the same day. Is this wide spread? I need to do my homework and my text book is only on digital editions lmao

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Mar 19, 2018 1
Community Beginner ,
Mar 19, 2018

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@adobe please halp

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Mar 19, 2018 0
Most Valuable Participant ,
Mar 19, 2018

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This is a public forum with "some" Adobe staff participation, use the links below to make a report

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

-or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

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Mar 19, 2018 0
Community Beginner ,
Mar 19, 2018

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Digital Editions isn't even in the bug report list 

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Mar 19, 2018 2