For those on Mac OS with authorisation issues, if none of Adobe's advice works

New Here ,
May 25, 2018 May 25, 2018

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Try opening the Keychain Access utility, and locking the keychain (click the lock icon on the top-left of the utility).

Adobe should add this to their advice on fixing issues on Mac OS, IMHO.

My experience below, —

I've used ADE successfully once (if a little confused by what it was trying to do), but now it has decided to bork itself. I’m on Mac OS, latest version.

Firstly, I dragged an .ACSM file to ADE. It asks for my password. I give it my password, the CORRECT password (I know it is correct), and it claims it is not correct. Well, that’s wrong. Anyway, it issues:


So… I read Adobe’s advice, and they say to delete the activation.dat file and start over. I do. (See Error messages and troubleshooting tips for activation errors in Adobe Digital Editions))

Trying again, this time I get:


So… I read Adobe’s advice, and they say to check the keychain. I do - and the keychain is fine already! (See Error "E_AUTH_BAD_DEVICE_KEY" | Digital Editions | Mac OS X))

Trying to activate without an ID doesn't work either.

So what gives? I can't see any further help on the Abobe site, but there is this tip: E_AUTH_BAD_DEVICE_KEY - please help!  The post is marked as not answered, but scroll down for the answer: basically what I wrote at the top, but with a nice screen cap.








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