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Formal Complaint Digital Editions

New Here ,
Jun 05, 2018

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How do you file a formal complaint about this product and the service provided through the help center/blog/call center/chat room?

My ebook causes the digital editions to crash

-Go to help blog

Blog info does not help Mac users/info does not help

-Told to contact help center

Chat takes 2 people and 2 hours

-They tell me to uninstall all adobe products and then reinstall digital editions

Does not work...still crashes

-Gives me a number for the call center

17 minute stated hold time (50 min actual) and 30 minute conversation

-Uninstall and reinstall is the only thing our script says to do. I can't help you further

Ask to see a manager to file formal complaint about help system

-Can't do that, go back to blogs

Help me!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Formal Complaint Digital Editions

New Here ,
Jun 05, 2018

Copy link to clipboard

Copied

How do you file a formal complaint about this product and the service provided through the help center/blog/call center/chat room?

My ebook causes the digital editions to crash

-Go to help blog

Blog info does not help Mac users/info does not help

-Told to contact help center

Chat takes 2 people and 2 hours

-They tell me to uninstall all adobe products and then reinstall digital editions

Does not work...still crashes

-Gives me a number for the call center

17 minute stated hold time (50 min actual) and 30 minute conversation

-Uninstall and reinstall is the only thing our script says to do. I can't help you further

Ask to see a manager to file formal complaint about help system

-Can't do that, go back to blogs

Help me!

Views

94

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 05, 2018 0

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