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German Adobe Digital Editions - no deauthorization option?

New Here ,
Dec 05, 2018

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I'm using a German ADE version installed on my desktop computer via a download from the German library I use.

Initially I was able to use ADE to download and read e-books from the library, but now I get an error message telling me that I need to reauthorize ADE via "help" -> "reauthorize". However, the option "reauthorize" is not activated.

Help pages tell me I first need to deauthorize - but there is no deauthorization option.

Does anyone have an idea? I had this problem earlier, but our librarians were not very helpful either.

By the way - I'm highly annoyed - my library pays for books that are not actually available to me. And I now need to invest time and ask for the kindness of strangers to spare their time for this issue ...

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German Adobe Digital Editions - no deauthorization option?

New Here ,
Dec 05, 2018

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I'm using a German ADE version installed on my desktop computer via a download from the German library I use.

Initially I was able to use ADE to download and read e-books from the library, but now I get an error message telling me that I need to reauthorize ADE via "help" -> "reauthorize". However, the option "reauthorize" is not activated.

Help pages tell me I first need to deauthorize - but there is no deauthorization option.

Does anyone have an idea? I had this problem earlier, but our librarians were not very helpful either.

By the way - I'm highly annoyed - my library pays for books that are not actually available to me. And I now need to invest time and ask for the kindness of strangers to spare their time for this issue ...

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117

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Dec 05, 2018 0
New Here ,
Dec 05, 2018

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I've finally found the answer to my question, and so far the solution worked.

Occasionally ADE can have issues deauthorising and can present an error message. In these instances there is a way to manually erase the authorisation. The steps are different for PC and Mac, so please select the instructions that are correct for your computer.

For Windows:

1. Choose Start > Run.
2. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
3. In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

4. Right-click the Adept key (folder) and choose Delete.
5. In the Confirm Key Delete dialog, click OK.

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New Here ,
Dec 05, 2018

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