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Help - Adobe Digital Editions 4.5.6 will not download my books

New Here ,
Aug 23, 2018

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Over a week - not that computer literate but been on a forum and being helped so much but not getting anywhere.

1. Have made sure all Windows 10 - up todate  (Grasping at straws in case something was clogging up system)

2. Have deleted all books on files?

3. Checked 'Choose Default Apps by File type' - all OK for ADE

4. Deleted ADE and restarted laptop - with fingers crossed.

5. Went to Library downloaded book and up comes this screen for ADE basically wanting to download program again!

Gone are the days when I could just choose my book, download - see ADE open with book downloaded across - plug in KOBO - move across - happy days!

Thanking you in anticipation that someone else has had this frustrating time consuming problem and can help me.

P.S. I have just read on here, i think my brain is all over the place now, that you can try downloading from Library in ADE.  So I searched where it should be and looked in my computer -

6. Under Documents - Adobe Digital Edition - clicked on but the book I just downloaded isn't listed. Others have but they have a symbol with a BLUE -e  is that correct?  Is that a clue to what is going wrong?

UPDATE!!!!

Went onto old laptop (Win 8) and see re: point 6 above the Blue e - is a ADE icon.  Went into properties of a book and it says 'open with Microsoft Edge - I clicked and said Chrome (I think) anyway they all came back up with ADE Icon.  Sooooo I think Microsoft Edge is trying to get in there somewhere - don't understand this!!!

Anyway tried downloading another book thought i had cracked it - but up came the window to download ADE again!!!

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Help - Adobe Digital Editions 4.5.6 will not download my books

New Here ,
Aug 23, 2018

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Over a week - not that computer literate but been on a forum and being helped so much but not getting anywhere.

1. Have made sure all Windows 10 - up todate  (Grasping at straws in case something was clogging up system)

2. Have deleted all books on files?

3. Checked 'Choose Default Apps by File type' - all OK for ADE

4. Deleted ADE and restarted laptop - with fingers crossed.

5. Went to Library downloaded book and up comes this screen for ADE basically wanting to download program again!

Gone are the days when I could just choose my book, download - see ADE open with book downloaded across - plug in KOBO - move across - happy days!

Thanking you in anticipation that someone else has had this frustrating time consuming problem and can help me.

P.S. I have just read on here, i think my brain is all over the place now, that you can try downloading from Library in ADE.  So I searched where it should be and looked in my computer -

6. Under Documents - Adobe Digital Edition - clicked on but the book I just downloaded isn't listed. Others have but they have a symbol with a BLUE -e  is that correct?  Is that a clue to what is going wrong?

UPDATE!!!!

Went onto old laptop (Win 8) and see re: point 6 above the Blue e - is a ADE icon.  Went into properties of a book and it says 'open with Microsoft Edge - I clicked and said Chrome (I think) anyway they all came back up with ADE Icon.  Sooooo I think Microsoft Edge is trying to get in there somewhere - don't understand this!!!

Anyway tried downloading another book thought i had cracked it - but up came the window to download ADE again!!!

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Aug 23, 2018 0
SteinM LATEST
New Here ,
Sep 30, 2019

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I had the same problem when downloading books from Google Play (books) - suddenly appeared and nothing worked, including installing Digital Editions 3.0 (which, according to some people, is the solution). Every time I tried to upload the *.acsm file into Digital Editions it just froze up.

Finally, I did a search on my computer for epub-files -  and all the books were converted from *.acsm to epub files and in a directory. I copied them over into kobo and could read them just fine. So the conversion worked, but the files never showed up in Digital Editions.

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