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Help please re-enabling access to my e-book

New Here ,
Apr 04, 2018

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Hi, I bought an e-book from Adobe last year which I am no longer able to access. The email address I thought was used for my id had was not recognised.  On the advice of the Adobe help chat line, I have just set up a new Adobe account; this appears to have been set up successfully.  However, when I try to open my e-book, I get the following error message

"The vendor account you entered is not associated with the item you are trying to open. Try again."

Please can you suggest what I need to do to re-enable access to my e-book?

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Help please re-enabling access to my e-book

New Here ,
Apr 04, 2018

Copy link to clipboard

Copied

Hi, I bought an e-book from Adobe last year which I am no longer able to access. The email address I thought was used for my id had was not recognised.  On the advice of the Adobe help chat line, I have just set up a new Adobe account; this appears to have been set up successfully.  However, when I try to open my e-book, I get the following error message

"The vendor account you entered is not associated with the item you are trying to open. Try again."

Please can you suggest what I need to do to re-enable access to my e-book?

Views

77

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 04, 2018 0

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