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How do I merge two adobe accounts into one or simply delete one of these accounts?

New Here ,
Sep 11, 2012

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Sometime ago I set up an Adobe Digital account when I was reading eBooks from the Library. I decided it was too cumbersome carrying a lap top around to a read a book so I had not used the account in quite some time.

I was given a kobo reader as a gift and as I downloaded and purchased a book it was not loading correctly in the kobo. The id in the kobo is different than the Adobe ID I originally set up. I was receiving a server error upon opening Digital Reader. I am guessing here but I believe it may be related to the Adobe Digital ID I have. With this in mind I removed the Digital Reader software, set up a new account and reinstalled the Digital Reader but it loaded my previous ID. I searched for a solution to deactivate one of them and saw a reference to emailing support but link did not take me to an e-mail address that I could see.

Please provide the best way to fix this issue. Reading books on these devices should not be this complicated and this entire 2 day process has been very frustrating to say the least. Please provide the exact steps to deactivate an account and set up the software with the new Adbobe ID I created.

Thank you

Keith

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How do I merge two adobe accounts into one or simply delete one of these accounts?

New Here ,
Sep 11, 2012

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Sometime ago I set up an Adobe Digital account when I was reading eBooks from the Library. I decided it was too cumbersome carrying a lap top around to a read a book so I had not used the account in quite some time.

I was given a kobo reader as a gift and as I downloaded and purchased a book it was not loading correctly in the kobo. The id in the kobo is different than the Adobe ID I originally set up. I was receiving a server error upon opening Digital Reader. I am guessing here but I believe it may be related to the Adobe Digital ID I have. With this in mind I removed the Digital Reader software, set up a new account and reinstalled the Digital Reader but it loaded my previous ID. I searched for a solution to deactivate one of them and saw a reference to emailing support but link did not take me to an e-mail address that I could see.

Please provide the best way to fix this issue. Reading books on these devices should not be this complicated and this entire 2 day process has been very frustrating to say the least. Please provide the exact steps to deactivate an account and set up the software with the new Adbobe ID I created.

Thank you

Keith

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Sep 11, 2012 1
New Here ,
Jul 15, 2014

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I too over the years have ended up creating duplicate accounts but cannot locate information about merging my accounts and serial numbers. My computer crashed and I am am knowing trying to load my purchased Photoshop program from the CD bout can't located the serial number.

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Jul 15, 2014 0
New Here ,
May 15, 2018

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Wow, no response since 2012. I have this issue too.  I've tried using their chat feature, but no one ever responds.  I've been holding for an hour so far with no one coming online.  Yesterday I left it on throughout most of the day and no one came on.  Thats Adobe's customer service for you. Ridiculous!

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May 15, 2018 1
New Here ,
May 15, 2018

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I had a similar problem where I had created an Adobe ID for Photoshop Elements for work, and later our IT department created a new ID for me to join a group account for Acrobat.  The only way to fix it was to get Adobe on the phone and have them merge the two accounts.  It took quite a bit longer than I had anticipated, but it did ultimately get resolved.  I now have one ID for both my Adobe products.

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May 15, 2018 0
New Here ,
Mar 27, 2020

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Here we are in 2020 and I am having the same problem! Waited on hold for over an hour today before giving up.

 

Called sales earlier and they answered within a minute. Guess we know where their money is going...

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Mar 27, 2020 0
DanSmi LATEST
New Here ,
Apr 01, 2020

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Hi Statia1,

 

were they enabled to merge the two accounts?

 

Thanks!

 

Stay Healthy!

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Apr 01, 2020 0