I once created an Adobe ID to be able to authorize eBooks. I never changed the Adobe ID email address or password. Now, years later, while transferring content to a new computer, the Adobe ID is no longer accepted by Adobe, neither in Adobe Digital Editions (ADE) nor for access to the accounts.adobe.com/ page.
The problem here is that I no longer use the email address used for the Adobe ID. Because the email account no longer exists, I am not able to receive password resets. Adobe is TOTALLY UNPREPARED to help in this situation. Of course I can prove that I posssess and purchased the eBooks. Therefore, there should be a way to restore my Adobe ID and let me use the eBooks.
The option to synchronize content can not even be activated in Adobe Digital Editions 4.5.7, and the option to auhorize eBooks without an Adobe ID comes with negative consequences (you basically have to give up ownership of the eBooks).
The Adobe support chart person directed me to this forum. Now what? Would I be able to create a new Adobe ID and then authorize the eBooks? I don't think so. I think my old Adobe ID need to be restored. To this end, an Adobe employee needs to look at evidence. Will you help, please?
I originall posted this question on February 21, 2018 and rewrote the text for clarity on March 9. More than 2 weeks have passed. If Adobe does not react within the next 2 weeks, I may sue.
The incompetence displayed in the Adobe Support Chat is a most bizarre experience.
The Adobe support chat is described by Adobe as "real help from real people". I am warning anybody reading this from given them your phone number. When they ask for your phone number "to update your profile" DO NOT GIVE YOUR PHONE NUMBER. These chat persons are not allowed to edit your account information. These persons are tricksters who probably have some side business going on, unrelated to Adobe.
I asked why they want my phone number, and they could not explain. When I insisted on an explanation, I was accused of "not cooperating" for not giving the phone number.