Need to deauthorize and reauthorize digital editions so overdrive will download. This seems to be the only way to get going again after their latest update and has worked with my other devices. Can't find how to do this on digital editions on my laptop so I can drag to my nook.
Downloaded latest version of Digital Editions. It now has the deauthorizing option on the drop down menu.
I authorized without use of my username and password, now I can't put a book on my device and I cannot de-authorize. The hotkeys shortcut doesn't work and the de-authorize on the menu is not available.
I deleted digital editions (because I couldn't find out how to de-install) and when I installed it again it had my original settings.
Is there any way around this or do I have to throw away my laptop and buy a new one, and create a completely bogus new user ID?
I am having this problem too- very frustrating and I have tried everything. I hope someone answers this soon so I can get back reading my library overdrive books on me ereader.
I have the same problem. I cannot open my books, and I just keep getting the error below.
I cannot erase the authorization.
if you do not know your correct password, you cannot de-authorized. I have tried changing my password and still cannot get into the system to unauthorize. I un-installed, remove all registration and still goes back to original settings (whatever they were) when downloading again. I wish I could talk with someone at ADE but when using "chat" I was directed to the forum site for help. What happened to ADE that I cannot use anymore?????
I enter my password, which is correct, and I still cannot erase the authorization.
I reinstalled the older version of ADE, and it's working fine now.
this doesn't work! I have tried again and again. I keep getting a reply 'unable to erase. Please try again later'.
I have checked several areas in the help section and no one seems to know how to get by this message. Therefore I can't read any of my books on my kobo. Thanks a lot adobe!
I too am having this problem. I've been through the online Chat system 3 times over the past year and never gotten anywhere. All I want to do is remove an old Adobe ID that stopped working. I have the name and password, but it won't work. There is no option to just remove all authorizations. All the chat people have checked my old adobe ID and told me it no longer exists. So now seems there is no way to remove it. Such a shame.
I think this worked for me:
Use "Add or Remove programs" to uninstall ADE 4.5
Download ADE version 1.72 from;
Use CTRL+SHIFT+D to bring up the screen for deauthorizing.
Deauthorize your computer
Quit ADE 1.72
Remove the “My Digital Editions” folder completely;
C:\Users\ \Documents\My Digital Editions
Start ADE version 1.72
Authorize with your new adobe ID
Quit ADE 1.72
Install ADE 4.5
Hopefully this will work. At least ADE is showing my new adobe ID now
Sorry, more steps yet. When I downloaded a book from the library Adobe wasn't happy yet.
Do this next:
Need to modify the registry to remove the activation information.
Now run ADE 4.5 again and reauthorize your computer: Success!
Is this also for Windows10? This seems to be for a Kobo Reader, which doesn't help..
I have the same issue on both Windows and Android apps 😞
My computer was stolen and at the new computer I cannot read my e-book because it is autorized on the computer I don't have anymore. What to do?