how to reset activation count

[cbee12]

How do I reset my activation count so I can use me ADE to download books to my Kobo again?  I keep getting an error message saying I've exceeded my activation count & I only have it authorized on my PC.

[defaultuwe27jped6jn]

I have the same problem, the help center chat sent me to this forum.  How do I get the couter reset?

[KeeJayQuebec]

I have a Kobo libra H2O e-reader and everything has been fine for several months.

Recently, when I tried to open a book with my Kobo eReader, I got the message "your reader is not allowed to open this book ... please authorize again.

So I deleted my authorization BUT when I tried to authorize my eReader again

ADE's Adobe ID contains a lot of letters and numbers.

The Adobe ID of the eReader is: Adobe ID    (default ID)

When I click on "authorize device", I get the message:

An Adobe Digital Editions error has been detected. The maximum number of machines allowed per ID has been reached.

I spoke with several people at Adobe, a technician even took control of my computer to try to fix the problem on my computer but nothing to do.

Can someone help me please. Thank you.

[jacq28486347ia4c]

same here. can you help please

[jacq28486347ia4c]

same here. what do i do?